Mid-Market Dine-In Growth Team Lead

TikTok; New York (NY); On-site; USD 190,000 - 360,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Short-term and long-term disability

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time

Job summary

TikTok in New York is seeking a Mid-Market Strategic Account Team Lead to drive growth for TikTok Local Services. You will lead a small team of account managers, own revenue outcomes for mid-market dine-in partners, and translate topline targets into effective account strategies.

You will engage stakeholders to expand adoption, align solutions with business objectives, and collaborate cross-functionally with Marketing, Product, and Sales Operations to scale best practices.

Qualifications

• Experience in account management or client services with mid-market partners.
• Proven track record in leading and developing mid-market account or sales teams while driving measurable business outcomes.
• Proven ability to drive revenue growth, adoption, and client retention within mid-market accounts.
• Strong strategic thinking, operational rigor, and data-driven decision-making skills.
• Proven ability to collaborate cross-functionally and drive measurable client outcomes.

Responsibilities

• Lead and scale a team of Mid-Market Account Managers overseeing TikTok's GO. Provide coaching, guidance, and mentorship to drive both team and client success.
• Own revenue and growth outcomes for mid-market dine-in accounts. Translate topline targets into clear account strategies, operating plans, and execution priorities for regional and growing multi-location brands.
• Serve as a primary partner to mid-market merchants, engaging key stakeholders to drive adoption, expansion, and retention. Align TikTok solutions with partners’ business objectives.
• Collaborate cross-functionally with Marketing, Product, and Sales Operations to scale best practices, improve processes, and close performance gaps across the mid-market team.
• Build and maintain an inclusive, high-performing team culture that values ownership, collaboration, and continuous improvement.

Skills

Account management

People management

Revenue growth

Cross-functional collaboration

Data-driven

Job description

TikTok in New York is seeking a Mid-Market Strategic Account Team Lead to drive growth for TikTok Local Services. You will lead a small team of account managers, own revenue outcomes for mid-market dine-in partners, and translate topline targets into effective account strategies.

You will engage stakeholders to expand adoption, align solutions with business objectives, and collaborate cross-functionally with Marketing, Product, and Sales Operations to scale best practices.