Mid Market Account Manager, Spectrum Business

Spectrum; Birmingham (AL); On-site; USD 70,000 - 110,000; Full time

Job summary

Spectrum in Birmingham, AL is seeking a Mid Market Account Manager to upsell, renew and retain voice, data and video services for existing customers in the Mid-market and Enterprise segments. You will use a consultative approach to strengthen client partnerships and drive revenue growth.

Responsibilities include developing customer-centric proposals, coordinating with Account Executives, maintaining sales databases and meeting monthly revenue quotas through targeted activities.

Qualifications

• High school diploma or GED required.
• Experience with computers, networking and Internet solutions.
• Bachelor's degree in a business-related field preferred.
• Account management or B2B telecom sales experience preferred.

Responsibilities

• Upsell voice, data, cloud and video services to existing customers and secure renewals.
• Win back former customers with compelling solutions and incentives.
• Achieve monthly revenue quotas through strategic account management.
• Initiate contact with prospective clients via calls, visits and networking.
• Develop customer-centric proposals that articulate Spectrum's value.
• Collaborate with Account Executives and Account Consultants for smooth handoffs.
• Maintain sales databases and track activity and customer information.
• Work with Sales Support and Marketing to drive account outcomes.
• Participate in meetings and training to deepen product knowledge.

Skills

Account management

Client relationships

Sales strategy

Education

Bachelor's degree in business

Tools

Salesforce

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum's reputation for trusted solutions.

How You Will Make an Impact

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments
• Win back former customers by presenting compelling solutions and incentives
• Achieve monthly revenue quotas through strategic account management and targeted sales activities
• Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events
• Develop customer‑centric proposals that articulate Spectrum's value proposition
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management
• Maintain comprehensive sales databases to track activity and customer information
• Work closely with Sales Support and Marketing teams to drive successful account outcomes
• Participate in sales meetings and training sessions to deepen your knowledge and expertise

Working Conditions

Office‑based role with occasional travel to customer locations

Required Qualifications

• Education: High school diploma or general education degree required (GED)
• Experience: Working knowledge of computers, computer networking, Internet solutions and fiber‑connected networks

Preferred Qualifications

• Education: Bachelor's degree in a business‑related field
• Experience: Account management or sales experience in the telecommunications B2B industry

Skills

• Practical experience using CRM systems such as SalesForce
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get To Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees, we are America's Internet Company.

At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.