Mid Market Account Manager

Charter Communications, Inc.; City of Rochester (NY); Presencial; USD 44.000 - 73.000; Jornada completa

Descripción de la vacante

Spectrum, a unit of Charter Communications, Inc., is seeking a Mid Market Account Manager to service existing customers in the Mid-market and Enterprise segments from Rochester, NY. The role focuses on upselling, renewals, and retention of voice, data, and video services with a consultative approach.

You will work with Account Executives and Marketing teams to develop client-focused proposals, track activity in CRM, and participate in ongoing training.

Formación

• High school diploma or GED required; Bachelor's degree preferred.
• Experience with CRM systems and account management in B2B telecom or similar.
• Strong proficiency with Excel and Office suite.

Responsabilidades

• Upsell voice, data, cloud and video services to existing customers.
• Secure contract renewals and drive retention in mid-market and enterprise.
• Achieve monthly revenue quotas through strategic account management.
• Initiate contact with prospective clients via phone, meetings, and industry events.
• Develop customer-centric proposals articulating Spectrum's value proposition.
• Collaborate with Account Executive and Account Consultant teams for seamless handoffs.

Conocimientos

Salesforce CRM

CRM systems

Educación

GED

Bachelor's degree in business-related field

Herramientas

Salesforce

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Descripción del empleo

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum's reputation for trusted solutions.

How You Will Make an Impact

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments
• Win back former customers by presenting compelling solutions and incentives
• Achieve monthly revenue quotas through strategic account management and targeted sales activities
• Initiate contact with prospective clients through telephone outreach, cold call visits, networkingand participation in industry events
• Develop customer-centric proposals that articulate Spectrum's value proposition
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management
• Maintain comprehensive sales databases to track activity and customer information
• Work closely with Sales Support and Marketing teams to drive successful account outcomes
• Participate in sales meetings and training sessions to deepen your knowledge and expertise

Working Conditions

• Office-based rolewith occasional travel to customer locations

What You Will Bring to Spectrum

Required Qualifications

Education

• High school diploma or general education degree required (GED)

Experience

• Working knowledge of computers, computer networking, Internetsolutionsand fiber-connected networks

Preferred Qualifications

Education

• Bachelor's degree in a business-related field

Experience

• Account management or sales experience in the telecommunications B2B industry

Skills

• Practical experience using CRM systems such asSalesForce
• Proficiencywith Microsoft Excel, Word,PowerPointand Outlook

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $43,800.00 and $72,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $64,734.

Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.