Mid Market Account Manager

Socket.dev; Lone Tree (CO); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Vacation/PTO

Job summary

Segra is seeking a qualified Mid Market Account Manager to join us full-time in Denver, CO. You will retain and grow revenue within an existing customer base, serving as the primary contact for mid-market customers and coordinating with internal teams to deliver solutions.

You’ll focus on driving uplift revenue, expanding opportunities, and reducing churn while delivering strategic account plans aligned to customer needs and quarterly business reviews with executive-level stakeholders.

Qualifications

• Bachelor’s degree in Sales, Marketing, or related field or equivalent work experience.
• 2+ years of telecommunications or technology sales experience.
• Experience selling connectivity, cloud, storage, security, or managed services.
• Prior ILEC/CLEC or enterprise-level sales experience preferred.
• Experience supporting mid-market or enterprise customers is a plus.

Responsibilities

• Grow revenue within an existing mid-market base through upsell and expansion opportunities.
• Manage and renew customer contracts to increase retention and reduce churn.
• Build proposals using Segra’s full portfolio of connectivity, cloud, and managed services.
• Deliver effective sales presentations and quarterly account reviews.
• Use CRM tools (Microsoft Dynamics or similar) to manage opportunities, forecasting, and reporting.
• Coordinate with Sales Engineering and Customer Care to ensure timely delivery.
• Maintain accurate customer records, contracts, and sales documentation.
• Identify and pursue new logo opportunities within the existing customer base.

Skills

Relationship management

Communication

Time management

CRM tools

Microsoft Office

Strategic account planning

Education

Bachelor's degree in Sales/Marketing or related field

Tools

Microsoft Dynamics

Job description

Segra is searching for a qualified and experienced Mid Market Account Manager to join us in a full-time capacity.

Location Requirement: Onsite Denver, CO

RoleOverview:

The Mid-arket Account Manager (MAM) is responsible for retaining and growing revenue within an existing customer base by building strong relationships, identifying expansion opportunities, and ensuring customer satisfaction. This role carries a new revenue quota and focuses on driving uplift revenue while minimizing churn across assigned accounts.

You’ll serve as the primary point of contact for mid-market customers, working closely with internal teams to deliver solutions that meet evolving business needs.

WhatYou’llDo

• Growrevenuewithinanassignedbaseofexistingmid-marketcustomersthroughupsellandexpansionopportunities
• Manageandrenewcustomercontractstoincreaseretentionandreducechurn
• BuildproposalsusingSegra’sfullportfolioofconnectivity,cloud,andmanagedservices
• Delivereffectivesalespresentationsandquarterlyaccountreviews
• UseCRMtools(MicrosoftDynamicsorsimilar)tomanageopportunities,forecasting,andreporting
• CoordinatewithSalesEngineeringandCustomerCaretoensuresuccessfulorderfulfillmentandon-timedelivery
• Maintainaccuratecustomerrecords,contracts,andsalesdocumentation
• Identify and pursue new logo opportunities within the existing customer base

Qualifications:

• Education- Bachelor’s degree in Sales, Marketing, or related field — or equivalent work experience
• 2+yearsoftelecommunicationsortechnologysalesexperience
• Experiencesellingsolutionssuchasconnectivity,cloud,storage,security,ormanagedservices
• PriorILEC/CLECorenterprise-levelsalesexperiencepreferred
• Experiencesupportingmid-marketand/orenterprisecustomersisaplus
• Skills&Competencies
• Strongcommunicationandrelationship-buildingskills
• Effectivetimemanagementandorganization
• ProficiencywithMicrosoftOfficeandCRMtools
• Abilitytodevelopstrategicaccountplansalignedtocustomerneeds
• Problem-solvingmindsetwithafocusoncustomersatisfaction
• Comfortable conducting quarterly business reviews and executive-level conversations

AboutSegra:

Segraownsandoperatesawideanddensefiber-opticinfrastructurefootprintthatprovidesstate-of-the-artconnectivity,cybersecurity,voice,cloudandcolocationsolutions,allbackedbyindustryleadingserviceandreliability.Servingover20,000connectedcustomerlocations,Segrahasbeenprovidingcustomerfocusedsolutionsforover125years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

BenefitsOverview:

Segraoffersaveryrobustbenefitspackagetoourfull-timeemployees,someofwhichinclude:

• Medical,dental,visioninsurance
• Lifeinsurance
• 401(k)match
• FlexibleSpending/HealthSavingsAccounts
• Tuitionandgymreimbursements
• Vacation/PTO,paidholidays,floatingholidays
• Volunteerdays,parentalleave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

OurCommitmenttoEquality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $65,000 - $80,000 + commissions

Beyondcompetitivehealthandretirementbenefitswithimmediate401(k)vesting,Segraalsoinvestsinyourtotalwell-beingthroughprogramssupportingphysical,mental,financial,andsocialwellness.

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local lawsin employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA’s personnel if you need assistance completing this application or to otherwise participate in the application process.

NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.