Mid Market Account Manager

Spectrum Business; City of Rochester (NY); Presencial; USD 44.000 - 73.000; Jornada completa

Descripción de la vacante

Spectrum is hiring a Mid Market Account Manager in the United States to drive growth by upselling voice, data, cloud and video services to existing customers in mid-market and enterprise segments. You will renew and renew contracts, win back former clients, and collaborate with Account Executive teams to expand revenues across Spectrum’s solutions.

This role requires CRM proficiency, B2B telecom experience, and a consultative approach to client partnerships.

Formación

• High school diploma or GED required.
• Bachelor’s degree in business or related field preferred.
• Experience in B2B telecom sales or account management.
• Proficient with CRM systems such as Salesforce.

Responsabilidades

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals.
• Win back former customers with compelling solutions and incentives.
• Achieve monthly revenue quotas through targeted sales activities.
• Develop customer-centric proposals and collaborate with internal teams for seamless handoffs.

Conocimientos

CRM usage

Account management

Communication skills

Educación

GED

Bachelor’s degree in business

Herramientas

Salesforce

Excel

Word

PowerPoint

Outlook

Descripción del empleo

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum’s reputation for trusted solutions.

How YouWillMake an Impact

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments
• Win back former customers by presenting compelling solutions and incentives
• Achieve monthly revenue quotas through strategic account management and targeted sales activities
• Initiate contact with prospective clients through telephone outreach, cold call visits,networkingand participation in industry events
• Develop customer-centric proposals that articulate Spectrum’s value proposition
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management
• Maintain comprehensive sales databases to track activity and customer information
• Work closely with Sales Support and Marketing teams to drive successful account outcomes
• Participate in sales meetings and training sessions to deepen your knowledge and expertise

Working Conditions

• Office-based rolewith occasional travel to customer locations

What You Will Bring to Spectrum

RequiredQualifications

Education

• High school diploma or general education degree required (GED)

Experience

• Working knowledge of computers, computer networking, Internetsolutionsand fiber-connected networks

Preferred Qualifications

Education

• Bachelor’s degree in a business-related field

Experience

• Account management or sales experience in the telecommunications B2B industry

Skills

• Practical experience using CRM systems such asSalesForce
• Proficiencywith Microsoft Excel, Word,PowerPointand Outlook

#LI-WJ1

SCM240 2026-87374 SCM240 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $43,800.00 and $72,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $64,734.

Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.