Mid-Market Account Executive, Americas

Kenyan Edu; Northern (KY); Hybrid; USD 171,000 - 209,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health coverage

Remote stipends

Professional development budget

Job summary

Customer.io is seeking an experienced Account Executive to drive mid‑market B2B SaaS growth in a fully remote role across the Americas. You’ll own the full sales cycle from prospecting to close, leveraging MEDDPICC and consultative selling to win new business.

Joining our team means tackling high‑impact opportunities, collaborating with SDRs, Customer Success, and Tech Support, and delivering tangible value to customers while earning a strong OTE.

Qualifications

• 2+ years in full-cycle B2B SaaS or MarTech sales for mid‑market accounts.
• Location: UK, Ireland, and Americas regions; candidates must reside there.
• Proven success in new customer acquisition and closing deals in B2B SaaS, preferably MarTech.
• Familiarity with MEDDPICC or similar consultative selling framework.
• Excellent written and verbal communication with professional presence.
• Strong ability to identify customer needs and position solutions.
• Deal focus on mid‑market accounts with shorter sales cycles and lower ACV.
• Collaborates with SDRs for lead generation and with CS/Tech for post‑sale handoffs.

Responsibilities

• Engage in high‑volume prospecting, cold and warm outreach.
• Manage the full sales cycle for deals typically under $50,000 ACV.
• Drive growth within mid‑sized clients, nurture relationships and uncover business needs.
• Collaborate with SDRs for lead quality feedback and with CS/Tech for post‑sale handoffs.
• Own and report on pipeline status and progress toward targets.

Skills

Full-cycle sales

B2B SaaS sales

Mid-market experience

MEDDPICC

Strong communication

Problem solving

Deal closing

Job description

Headquarters: Americas Remote

Hello, I’m Jacob, Senior Sales Manager at Customer.io! We're expanding our sales team in the United States and seeking motivated and successful Account Executives at the Mid‑Market level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.

As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full‑cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in‑app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real‑time behavioral data.

Responsibilities

• Pipeline Development and Management: Build and manage a pipeline through self‑sourced leads and SDR‑supported leads to drive new customer acquisition.
• Full‑Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
• Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
• Collaboration and Cross‑Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand‑off post‑sale.
• Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision‑making.

Qualifications

• Experience: 2+ years of experience in full‑cycle B2B SaaS or MarTech sales, handling mid‑market accounts.
• Location: We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role.
• B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech.
• Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
• Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
• Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition.
• Deal Focus: Primarily handles mid‑market accounts with shorter sales cycles and lower ACV deals.
• Support: Works closely with our SDR team for lead generation, with a balance between inbound and self‑sourced opportunities.

Responsibilities

• Engage in high‑volume prospecting, cold and warm outreach.
• Manage the full sales cycle for deals typically under $50,000 ACV.
• Drive growth within mid‑sized clients, nurturing relationships and uncovering business needs.

Compensation & Benefits

We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• stipends for remote work and wellness.
• professional development budget.
• more.

See full benefits here

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30‑minute video call with a Recruiter.
• 45‑minute video call with the Hiring Manager.
• 60‑minute Mock Call w/ the Hiring Team.

All final candidates will be asked to complete a background check and employment verifications as part of our pre‑employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias‑free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [e-mail].

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!