Mid-Market Account Director: Hybrid, Equity & Growth

Battery Ventures; Raleigh (NC); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Equity

401(k) match

Flexible time off

Job summary

Pendo, based in Raleigh, North Carolina, is hiring an Account Director Commercial Sales (Mid-Market). You will own a full-cycle, quota-carrying sales motion across net-new revenue, renewals, and expansion, engaging new accounts and managing a portfolio of existing customers to drive adoption of Pendo’s products.

You will collaborate with Customer Success, Finance, Legal, Leadership, and Product teams to execute deals smoothly and deliver customer-first outcomes, while building strategic plans

Qualifications

• 5+ years of experience in B2B SaaS or complex technology sales in a full-cycle, quota-carrying role
• Proven success driving new business and account expansion within Mid-Market
• Consistent track record of meeting or exceeding revenue targets in product-led, subscription-based sales
• Strong negotiation and deal management skills, including multi-year agreements
• Demonstrated ability to build executive-level relationships across technical and business stakeholders
• Proficiency in CRM tools such as Salesforce and Clari
• Bachelor’s degree or equivalent professional experience

Responsibilities

• Prospect, land, and expand: identify and engage new accounts to drive net-new revenue and grow footprints within existing accounts
• Own the full sales cycle from prospecting to close with a consultative, customer-first approach
• Manage renewals and expansion using data, contract details, and business goals
• Plan strategically across accounts with regular reviews and clear account plans
• Collaborate cross-functionally with Customer Success, Finance, Legal, Product, and Leadership to move deals forward
• Manage pipeline, forecasts, and risk with leadership visibility
• Build executive relationships and advocate for prospects and customers
• Develop product expertise to strengthen sales conversations

Skills

B2B SaaS sales

Full-cycle sales

Quota carrying

Executive relationships

Forecasting

Negotiation

CRM: Salesforce

CRM: Clari

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Clari

Job description

Pendo, based in Raleigh, North Carolina, is hiring an Account Director Commercial Sales (Mid-Market). You will own a full-cycle, quota-carrying sales motion across net-new revenue, renewals, and expansion, engaging new accounts and managing a portfolio of existing customers to drive adoption of Pendo’s products.

You will collaborate with Customer Success, Finance, Legal, Leadership, and Product teams to execute deals smoothly and deliver customer-first outcomes, while building strategic plans