Mid-Level Observability Engineer

ADT; Irving (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

ADT is seeking an Observability Engineer to scale our infrastructure, ensuring high availability and reliability. You will enable engineering teams with actionable insights and push for predictive issue detection.

Responsibilities include Dynatrace deployment, instrumentation of microservices, dashboards, synthetic monitoring, and CI/CD integration. Strong Dynatrace expertise and cloud/container experience are required; excellent communication is essential.

Qualifications

• 3–5 years in DevOps, SRE or systems admin with observability focus.
• Hands-on Dynatrace deployment and lifecycle management.
• Cloud environments (GCP) and container orchestration (Kubernetes, Docker).
• Scripting in Python, Bash, Go or PowerShell for automation.
• Incident management with ITSM integration (ServiceNow, Jira).
• Effective communication with engineers and non-technical stakeholders.

Responsibilities

• Own Dynatrace OneAgent, ActiveGates, and integrations across environments.
• Instrument microservices, databases, and apps for full-stack visibility.
• Create dashboards and intelligent alerts to reduce fatigue and trigger on degraded UX.
• Design and maintain synthetic checks for critical business transactions.
• Leverage Davis AI to assist incident response in bottleneck resolution.
• Integrate observability into CI/CD pipelines for performance gates.
• Define and report on SLI/SLOs to uphold reliability.

Skills

Observability

Dynatrace

Cloud

Kubernetes

Docker

Scripting

Incident Management

Tools

Dynatrace

Kubernetes

Docker

Terraform

Ansible

Job description

3021798

Summary

As our infrastructure and application landscape scales, ensuring high availability, performance, and reliability is critical. We are looking for a dedicated Observability Engineer to help us see clearly into our complex systems, predict issues before they impact customers, and empower our engineering teams with actionable insights.

Duties and Responsibilities

• Dynatrace Administration: Own the deployment, configuration, and lifecycle management of Dynatrace OneAgent, ActiveGates, and integrations across all environments.
• Instrumentation & Telemetry: Partner with development teams to instrument microservices, databases, and third-party applications to ensure full-stack visibility.
• Dashboarding & Alerting: Create intuitive, role-based dashboards and configure intelligent, actionable alerts that reduce alert fatigue and accurately trigger on degraded user experiences.
• Synthetic Monitoring: Design and maintain synthetic checks to simulate user behavior and monitor critical business transactions.
• Root Cause Analysis: Leverage Dynatrace’s Davis AI to assist incident response teams in rapidly identifying and resolving bottlenecks and outages.
• Automation & CI/CD: Integrate observability into the deployment pipeline (e.g., using Dynatrace Keptn or standard CI/CD tools) to evaluate performance metrics during the build and release phases.
• SLI/SLO Management: Help define, measure, and report on Service Level Indicators and Service Level Objectives to hold the engineering organization accountable for reliability.

Requirements

• Experience: 3–5 years of experience in DevOps, Site Reliability Engineering (SRE), or Systems Administration, with at least 2 years heavily focused on observability and monitoring.
• Dynatrace Expertise: Strong, hands‑on experience deploying and managing Dynatrace (OneAgent, ActiveGate, Synthetics, Application Security, and Log Monitoring).
• Cloud & Containerization: Working knowledge of modern cloud environments (GCP) and container orchestration platforms (Kubernetes, Docker).
• Scripting & Automation: Proficiency in at least one scripting language (Python, Bash, Go, or PowerShell) to automate administrative tasks and API interactions.
• Incident Management: Familiarity with integrating monitoring tools with ITSM and alerting platforms (ServiceNow, Jira).
• Communication: Strong ability to explain complex technical issues to both engineering teams and non-technical stakeholders.

Preferred Skills (Nice to Haves)

• Current Dynatrace Certifications (e.g., Dynatrace Associate or Professional Certification).
• Experience configuring Infrastructure as Code (IaC) tools like Terraform or Ansible to automate agent deployments.
• Familiarity with OpenTelemetry standards and how to ingest OTel data into Dynatrace.
• Understanding of CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins) and automated performance gates.

In the event a position is commission‑based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.