Mid-Level Customer Relations Specialist

The Boeing Company; Wichita (KS); On-site; USD 62,000 - 95,000; Full time

Job summary

Spirit AeroSystems, Inc., a wholly owned subsidiary of The Boeing Company, seeks a seasoned customer service professional to manage orders from placement through delivery. You will collaborate with engineering, manufacturing, QA, and logistics to secure product needs, handle escalations, and ensure timely fulfillment for commercial and military contracts.

Ideal candidates have 6+ years of related experience, SAP proficiency, and strong MS Office skills.

Qualifications

• 6+ years of related experience
• SAP experience
• Experience with high visibility escalation paths
• Experience with manufacturing or processing
• Experience with Microsoft Office Suite of products (Word, Excel, PowerPoint)

Responsibilities

• Represents Company to internal and external customers by providing a world-class customer service experience
• Manage orders from placement through delivery, returns, and any issues for the life of the order
• Coordinate with leadership and cross-functional teams to secure product needs for customers
• Access production systems for managing customer sales orders & suppliers through inventory systems
• Coordinate contract administration, purchasing, engineering, quality assurance, traffic, and warehousing
• Multitask under pressure while maintaining strong communication and organization
• Prioritize and escalate as needed to meet customer needs
• Put the customer first and be a team player
• Roles cover commercial and unclassified military areas

Skills

SAP experience

Customer service experience

Escalation management

Manufacturing or processing

MS Office (Word, Excel, PowerPoint)

Education

Bachelor's Degree

Job description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

This role is at Spirit AeroSystems, Inc. a wholly owned subsidiary of The Boeing Company, supporting Spirit’s Commercial Business Units(\"Spirit Commercial\") . Spirit Commercial designs and builds commercial aerostructures, including for Boeing Commercial Airplanes, one of Boeing’s three business units and the premier manufacturer of commercial jetliners for decades. Spirit Commercial’s core products include fuselages, pylons, nacelles and wing components, with a focus on innovative composite and aluminum manufacturing solutions.

Position Responsibilities:

• Represents Company to internal and external customers by providing a world-class customer service experience
• Includes but not limited to managing orders from placement, following order all the way through, returns, any other issues for the life of the order
• Works with all levels of leadership and cross functional team to secure product needs for customers
• Authority to access production systems for managing customer sales orders & suppliers through inventory systems
• Responsibilities require internal coordination of contract administration, purchasing, engineering, quality assurance, traffic, and warehousing
• Must be able to multitask under pressure
• Must have strong communication and organizational skills
• Can handle different priorities through effective escalation
• Willingness to go above and beyond for the customer
• Must be a team player and willingness to put the customer first
• Areas are limited to commercial and unclassified military.

Basic Qualifications (Required Skills/Experience):

• 6+ years of related experience
• SAP experience
• Experience with high visibility escalation paths
• Experience with manufacturing or processing
• Experience with Microsoft Office Suite of products (Word, Excel, PowerPoint).

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's Degree
• Experience with supply chain and/or logistics
• Previous customer service experience in aircraft or other manufacturing.

Drug Free Workplace:

We are a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Pay & Benefits:

We strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range: $61,800 - $94,700

Kansas Tax Credit:

Join Spirit AeroSystems’ Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years.Click herefor more information on the tax credit.

Export Control Requirements:

Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Equal Opportunity Employer

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.