Mid End Specialist

Aladdin-Bail-Bonds; Carlsbad (CA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Dental

Vision

401K

Paid Time Off

Job summary

Aladdin-Bail-Bonds is seeking a Collections Representative to manage 60-180 day delinquent accounts. You will leverage skip tracing, communicate with customers, and negotiate payment plans while adhering to FDCPA and CFDCPA requirements. The role emphasizes high-volume, accurate follow-ups and strong customer service.

Qualifications include at least 3 years in collections, excellent communication, and bilingual Spanish is a plus. High school diploma required.

Qualifications

• High School diploma or equivalent required.
• 3 years of experience in collection of 60–180 delinquent loans.
• Excellent communication and customer service skills.
• Bilingual Spanish is a plus; other languages helpful.

Responsibilities

• Manage a queue of 60–180 days delinquent accounts.
• Ensure FDCPA and CFDCPA compliance at all times.
• Negotiate settlements and payment arrangements with supervision.
• Refer accounts for litigation or charge-offs as needed.
• Follow up promptly on all assigned accounts.
• Solicit payments by phone, via Western Union, and credit card payments.
• Aim to meet or exceed production standards and goals.
• Organize workload for effective collection efforts.

Skills

Communication skills

Analytical thinking

Time management

Bilingual Spanish

Customer service

Education

High School diploma

Tools

MS Office

Job description

This position is responsible for the effective collection of accounts ranging from 60-180 days. Utilizing extensive skip tracing techniques, the Collection Rep will make every effort to locate the customer in order to negotiate effective payment plans and or settlements. This position requires excellent customer service skills in all stages of the collection process.

Responsibilities

• Maintains a work queue of 60-180 days delinquent accounts
• Ensures all FDCPA, and CFDCPA 1788-1788.33 are adhered to at all times.
• Achieves and maintains TEAM and Individual production STANDARDS and GOALS within the department.
• Negotiates settlements and payment arrangements with Supervisor and or Management prior approval.
• Prepares equity and asset analysis in order to qualify an account to be referred to the Front and Mid-end Team lead for possible litigation or charge off recommendations.
• Refers bankrupt loans to the legal department for further processing and analysis
• Responsible for ensuring a timely follow-up of all accounts assigned in his/her work queue.
• Solicits check by phone, Western Union and Credit Card payments in order to mitigate potential losses.
• 3 years of experience in collection of 60 to 180 delinquent loans and accounts.
• Analytical and problem-solving skills
• Ability to work in a fast-paced work environment type 40wpm
• Excellent communication skills
• Bilingual in Spanish (A Plus)
• A general understanding of legal issues and bankruptcy laws and regulations
• Ability to organize workload for effective collection efforts

Education

• High School diploma or equivalent required.
• Accreditations in Customer Service, Fair Debit Collection or MS Office products preferred but not required.

Other Skills/Abilities

• Knowledge of FDCPA and Fair Billing Act preferred
• Being able to speak additional languages (primarily Spanish) preferred but not required.
• Supervisory skills or experience also a plus.

Health

• Dental
• Vision
• 401K
• Paid Time off