Microsoft Worldwide Community Manager

Channel Partners Solutions, LLC.; California (MO); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Bi-Weekly competitive pay

Health and wellness benefits plans

Flexible vacation and holiday policies

401(k) with employer matching

Technology allowance

Referral bonus

Opportunity for growth and recognition

Job summary

Channel Partners Solutions is seeking a Worldwide Community Manager to lead the global Master Trainer community and Cohort program, ensuring governance, readiness visibility, and cross-region engagement. You will connect regional leadership, Master Trainers, content teams, and worldwide stakeholders to deliver scalable learning experiences.

The role focuses on developing enablement content, ILTs, TT T assets, and gamification initiatives, driving consistent trainer delivery and impact across

Qualifications

• Minimum 5+ years in community management, program management, or learning and development.
• Experience managing global or multi-region programs with cross-functional stakeholders.
• Proven ability to develop governance, engagement programs, and readiness metrics.
• Bachelor’s degree or equivalent work experience preferred.

Responsibilities

• Lead the Worldwide Master Trainer community and Cohort program, including governance and communications.
• Develop governance structures, accountability measures, and readiness programs across regions.
• Facilitate recurring community touchpoints and stakeholder updates to drive alignment and knowledge sharing.
• Monitor training readiness metrics and surface risks with recommended actions to leadership.
• Consolidate field signals and best practices into actionable recommendations for content enablement.
• Serve as the primary connection point among Master Trainer community, regional teams, and enablement partners.
• Develop and maintain Master Trainer enablement content including ILTs, BOMs, and TT T materials.
• Create scalable training resources aligned to global priorities and product launches.
• Travel up to 5% domestically/internationally.

Skills

Community leadership

Stakeholder management

Global program management

Communication proficiency

Instructional design

Presentation and reporting

Education

Bachelor’s degree or equivalent

Tools

Microsoft 365 Suite

Adobe Creative Suite

Job description

The Microsoft Worldwide Community Manager is responsible for leading and evolving the global Master Trainer community and Master Trainer Cohort program, driving accountability, readiness visibility, and field-signal consolidation across markets and regions. This role establishes governance, communication rhythms, and community engagement strategies that align worldwide training priorities with field realities. The position serves as a key connector between regional leadership, Master Trainers, content teams, and worldwide stakeholders, ensuring the trainer ecosystem remains informed, engaged, and equipped with the right enablement resources. The Worldwide Community Manager also owns the development of Master Trainer enablement content, including Instructor-Led Trainings (ILTs), Bill of Materials (BOMs), Train-the-Trainer (TTT) assets, one-pagers, and gamification initiatives, ensuring trainers have the resources needed to deliver consistent, scalable, and impactful learning experiences.

Minimum Pay

USD $85,000.00/Yr.

Maximum Pay

USD $90,000.00/Yr.

What We Offer

• Bi-Weekly competitive pay
• Health and wellness benefits plans
• Flexible vacation and holiday policies
• 401(k) with employer matching
• Technology allowance
• Referral bonus
• Opportunity to work with a growing company that actively rewards and promotes its employees

What You’ll Do

• Lead the Worldwide Master Trainer community and Master Trainer Cohort program, including governance, operating rhythm, communications, engagement strategies, and ongoing community activation
• Develop and maintain cohort governance structures, expectations, accountability measures, communication plans, and community engagement programs that drive consistency across markets and regions
• Facilitate recurring community touchpoints, including cohort syncs, community calls, readiness communications, agendas, outcomes, reporting, and stakeholder updates that support alignment, accountability, and knowledge sharing
• Drive visibility into training readiness metrics, performance indicators, and community health, surfacing risks, gaps, opportunities, and recommended actions to regional and worldwide leadership teams
• Consolidate field signals, insights, trends, and best practices into actionable recommendations that improve training, content, product enablement, messaging, tools, demos, and overall readiness efforts
• Serve as the primary connection point between the Master Trainer community, Cohort members, regional leadership teams, worldwide stakeholders, and cross-functional enablement partners
• Own the development and maintenance of Master Trainer enablement content, including Instructor-Led Trainings (ILTs), Bills of Materials (BOMs), Train-the-Trainer (TTT) materials, one-pagers, and gamification initiatives intended for trainer delivery
• Create scalable training, readiness, and community engagement resources that support global priorities, product launches, field enablement programs, and learner adoption
• Partner with Content Strategist, Influence Leads, regional stakeholders, and other cross-functional teams to ensure training content, community initiatives, and readiness programs remain aligned to business priorities and field needs
• Leverage trainer feedback, readiness insights, and field signals to continuously improve learning experiences, content effectiveness, delivery consistency, community engagement, and overall trainer impact while supporting strategic initiatives and launch readiness activities at scale
• Travel up to 5% domestic/international – typically no more than 1-3 weeklong trips per year

What You’ll Bring

Experience and Education

• 5+ years of experience in community management, program management, learning and development, enablement, content development, communications, or a related field
• Experience managing global or multi-region programs and working with cross-functional stakeholder groups
• Experience creating and executing communication, engagement, governance, or community programs that drive accountability and participation
• Experience creating, managing, and maintaining training content, enablement materials, learning resources, or readiness programs for global audiences
• Experience designing Instructor-Led Trainings (ILTs), Train-the-Trainer (TTT) programs, learning journeys, or engagement-based learning experiences preferred
• Bachelor’s degree or equivalent work experience preferred

Skills And Attributes

• Strong community leadership, stakeholder management, and relationship-building skills, with the ability to engage and influence global, cross-functional teams without direct reporting authority
• Proven ability to establish governance frameworks, operational rhythms, accountability models, and scalable community engagement programs that drive alignment and consistency across regions and markets
• Advanced content development and instructional design capabilities, including experience creating Instructor-Led Trainings (ILTs), Bills of Materials (BOMs), Train-the-Trainer (TTT) materials, facilitator guides, learning resources, and community engagement programs
• Ability to translate business priorities, product updates, readiness requirements, and field insights into compelling enablement content, learning experiences, and community strategies that drive adoption and impact
• Strong analytical and problem-solving skills with experience synthesizing field feedback, business insights, performance metrics, and trends into actionable recommendations for training, content, and readiness improvements
• Excellent written , verbal , and executive communication skills, including experience leading community forums, stakeholder engagements, and readiness reporting
• Strong facilitation skills are a plus .
• Advanced proficiency in Microsoft 365 tools, including Teams, PowerPoint, Excel, SharePoint, and related collaboration platforms, combined with strong organizational and project management capabilities to manage multiple priorities and deliverables simultaneously.
• Adobe Creative Suite experience is a plus .

Physical Requirements

• While performing the duties of this job, the employee is required to:
• Regularly talk, sit, stand, walk, and bend over
• Repetitive use of hands/arms, repetitive use of legs, and grasping
• Continuous hand/eye coordination and fine manipulation

Important Information

Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www. channelpartners .com for more information.

Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws—such as accessing, correcting, or requesting deletion of their information—and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies, please visit Privacy Policy and California Privacy Rights .