Microsoft Identity & Directory Services Engineer

Staples; Framingham (MA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Inclusive culture with BRGs

Flexible PTO (22 days) and Holiday

Discounts, 401(k) matching, wellness

Job summary

Staples' digital solutions team is seeking an experienced Identity and Access Administrator who will design, implement, and support Microsoft Entra ID and On-Prem AD environments, focusing on reliability, security, and scalability.

You will manage users and groups, develop CA policies and MFA controls, automate with PowerShell and Graph API, support migrations, and mentor junior engineers while driving hybrid identity initiatives.

Qualifications

• 2+ years administering Microsoft Entra ID and hybrid identity solutions.
• 3+ years PowerShell scripting and Microsoft Graph API integrations.
• 5+ years in enterprise identity, infrastructure, or directory services.
• Bachelor's degree or equivalent experience.

Responsibilities

• Design, implement, administer, and support Entra ID and AD environments.
• Manage users, groups, OUs, GPOs, replication, trusts.
• Develop Conditional Access policies and MFA initiatives.
• Lead troubleshooting for directory, auth, and access issues.
• Build automation using PowerShell and Graph API.
• Oversee upgrades, migrations, and hybrid identity initiatives.
• Integrate identity services with cloud and SaaS apps.
• Monitor health, performance, and security posture.
• Administer access reviews, entitlement management, PAM.
• Create standards and engineering docs.
• Evaluate new identity/security tech and recommend solutions.
• Mentor junior team members and lead small projects.

Skills

Active Directory

Entra ID

PowerShell

Cloud/Identity

MFA/Zero Trust

Collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Entra Connect

Microsoft Graph API

Azure DevOps

Git

CyberArk/ Delinea PAM

Job description

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

What you'll be doing:

• Design, implement, administer, and support enterprise Microsoft Entra ID and Active Directory environments for reliability, security, and scalability.
• Manage users, groups, organizational units, service accounts, Group Policy, replication, trusts, and identity lifecycle processes.
• Develop and maintain Conditional Access policies, multi-factor authentication controls, passwordless authentication solutions, and identity protection capabilities aligned with Zero Trust principles.
• Lead troubleshooting and root cause analysis for complex directory, authentication, authorization, and access management issues.
• Build and maintain automation using PowerShell, Microsoft Graph API, and related technologies to improve efficiency, consistency, and service quality.
• Contribute to Active Directory upgrades, tenant transformations, migrations, governance enhancements, and hybrid identity initiatives.
• Integrate identity services with cloud, SaaS, and enterprise applications using modern authentication protocols and security standards.
• Monitor service health, performance, capacity, operational metrics, and security posture, driving remediation and continuous improvement.
• Administer identity governance capabilities, including access reviews, entitlement management, lifecycle workflows, role-based access controls, and privileged access management.
• Create technical standards, engineering documentation, operational procedures, and best practices.
• Evaluate emerging identity and security technologies and recommend solutions that strengthen security, operations, and user experience.
• Mentor junior team members, serve as an escalation point, and lead small technical projects or workstreams.

What you bring to the table:

• Strong analytical and problem-solving skills with the ability to diagnose complex technical issues and implement lasting solutions.
• Initiative and accountability for delivering secure, reliable, high-quality technology solutions.
• Ability to prioritize multiple assignments and competing needs in a dynamic environment.
• Strong collaboration and relationship-building skills across technical and business teams.
• Excellent written and verbal communication skills, including the ability to translate technical concepts for varied audiences.
• A continuous learning mindset and interest in identity management, cybersecurity, automation, and cloud technologies.

What's needed - Basic Qualifications:

• 2+ years of experience administering Microsoft Active Directory Domain Services, Microsoft Entra ID, and hybrid identity solutions.
• Experience managing Active Directory operations, including object lifecycle administration, replication, Group Policy, trusts, and directory services.
• Experience with Conditional Access, MFA, Zero Trust identity controls, identity governance, role-based access controls, access reviews, entitlement management, and lifecycle workflows.
• 3+ years of experience with PowerShell scripting, automation, Microsoft Graph API integrations, and systems integration.
• Experience supporting modern authentication and identity protocols, including OAuth, OpenID Connect, SAML, DNS, LDAP/LDAPS, Kerberos, and TCP/IP.
• 5+ years of experience supporting enterprise identity, infrastructure, cloud, or directory services environments.
• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field, or equivalent experience.

What's needed - Preferred Qualifications:

• Experience with Microsoft Entra Connect, Entra Cloud Sync, or hybrid identity synchronization technologies.
• Experience supporting tenant migrations, mergers, acquisitions, or large-scale identity transformation initiatives.
• Experience with Privileged Identity Management, privileged access management, or enterprise PAM platforms such as CyberArk or Delinea.
• Experience supporting identity backup, recovery, disaster recovery, or business continuity solutions.
• Experience with Infrastructure as Code, DevOps practices, Git, Azure DevOps, or related automation frameworks.
• Industry certifications such as Microsoft Certified: Identity and Access Administrator Associate, Microsoft Certified: Azure Administrator Associate, CISSP, Security+, or equivalent.
• Experience using AI-assisted tools for scripting, automation, troubleshooting, or operational efficiency.
• Master's degree in Information Technology, Cybersecurity, Computer Science, or a related discipline.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.