Microsoft Exchange Administrator

Commerce Bank; Kansas City (MO); Hybrid; USD 82,000 - 109,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Career development

Education assistance

Job summary

Commerce Bank is seeking an IT professional to prepare the application environment for receipt and implementation of one or more applications, configure software, automate deployment where possible, monitor and repair the application across environments, and coordinate with developers and vendors to report defects and fixes.

You will support installations, environment testing, and automation, while ensuring security, reporting, and scheduling tools are in place.

Qualifications

• Bachelor’s degree in Computer Science or equivalent combination of education and experience required
• 3+ years application support or equivalent experience required
• 2+ years experience in Agile methodologies preferred
• Hybrid Schedule: In office 2 days per week
• Level of role is determined by knowledge, experience, skills, abilities, and education
• Must be eligible to work in the US without sponsorship now or in the future

Responsibilities

• Independently provide technical support for application issues and outages, interfacing with development teams and vendors
• Monitor end user issues per IT service level expectations and escalate when needed
• Maintain and renew security certificates and address environmental security vulnerabilities
• Manage creation and support of job scheduling functions for the application
• Create custom reports using report writing tools to support the application
• Support application installation, configuration, and progression through environments
• Manage creation and implementation of environmental and application alerts
• Prepare environments for testing new code releases and support testing activity
• Perform other duties as assigned

Skills

Troubleshooting

Agile methodologies

Communication skills

Microsoft 365

Office 365

Security & Compliance

Education

Bachelor’s degree in Computer Science

Tools

Microsoft Word

Excel

Teams

Outlook

Exchange Online

SharePoint Online

OneDrive administration

Microsoft 365 Admin

Job description

About Working At Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Compensation Range

Annual Salary: $82,000.00 - $109,000.00 (Amount based on relevant experience, skills, and competencies.)

At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, enhances customer and employee experiences, while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table. A diversity of backgrounds, experiences, and viewpoints allows us to develop truly innovative solutions that meet the evolving needs of our banking community. Join us in shaping the future of banking technology. At Commerce Bank IT, you'll find a culture of equity, belonging, and endless opportunities to make a lasting impact. Help us drive innovation that raises the bar for our industry.

About This Job

The main purpose of this job is to serve as a technical resource whose primary role is to prepare the application environment for receipt and implementation of one or more applications, implement and configure software, automate implementation activity whenever possible to minimize manual intervention, monitor, validate and repair the application in all environments, interface with development teams and vendors as necessary to report defects and receive fixes for implementation, coordinate with other IT support units for services not directly provided by the support team.

Essential Functions

• Independently provide technical support for application issues and outages, which includes interfacing with development teams and vendors via established problem tracking processes to report, track, and resolve issues within the application
• Proficient at monitoring the on-going reporting of end user issues according to IT service level expectations resolving when possible and escalating / involving others when direct resolution is not possible
• Proficient at maintaining and renewing security certificates and provide the IT response for environmental security vulnerabilities
• Proficient at managing the creation and support of job scheduling functions required for the application
• Proficient at creating custom reports using report writing tools, that enhance the ability to support the application or extend the feature set of the base application
• Proficient at supporting application installation, configuration, and progression through multiple environments.
• Proficient at managing the creation and implementation of environmental and application alerts
• Proficient at preparing environments for testing of new code releases and support testing activity through operational validation manually and with automated testing tools
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Ability to understand modern technology and to have a technical conversation about an issue, request or recommendation
• Proficient troubleshooting skills
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate to Advanced level proficiency with Microsoft Word, Excel, Teams and Outlook
• Knowledge of Microsoft 365 [ Formerly Office 365] (since or near 2011 inception), Microsoft 365 Tenant administration, Exchange on-premises and Exchange Online, Teams, SharePoint Online and OneDrive administration
• Knowledge of Microsoft 365 Security and Compliance features and policies

Education & Experience

• Bachelor’s degree in Computer Science or equivalent combination of education and experience required
• 3+ years application support or equivalent experience required
• 2+ years experience in Agile methodologies preferred
• Hybrid Schedule: In office 2 days per week
• Level of role is determined by knowledge, experience, skills, abilities, and education.
• Must be eligible to work in the US without sponsorship now or in the future
• For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Application Support Engineer II & III job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $82,000 to $109,000 annually. Depending on the job level, this position may be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time