Microsoft Dynamics 365 CE Field Service Sr. Consultant

ludiaconsulting; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Unlimited paid time off

Health, vision, and dental coverage

401(k) plan

Job summary

ludiaconsulting seeks a senior Dynamics 365 consultant to translate customer needs into working solutions built around Dynamics 365 CE, Sales, and Field Service. This role blends process analysis with technical delivery and ongoing customer collaboration from design reviews to deployment optimization.

You will assess processes across sales, marketing, customer service, and field service, deliver end-to-end implementations, and contribute to data migration, integrations, and reporting.

Qualifications

• Five+ years delivering Dynamics 365 CE, Sales, or Field Service.
• Experience delivering end-to-end Dynamics 365 CE, Sales, or Field Service projects.
• At least two years delivering Power Platform solutions (model‑driven or canvas apps).
• Working understanding of Power BI data modeling, reporting, and KPI creation.

Responsibilities

• Assess business processes and identify improvement opportunities across sales, marketing, customer service, and field service.
• Deliver end-to-end Dynamics 365 CE, Sales, and Field Service implementations with best practices.
• Collaborate on data migration, integrations, training, custom development, and reporting.
• Lead design reviews with customers and incorporate feedback.

Skills

Dynamics 365 CE

Dynamics 365 Sales

Dynamics 365 Field Service

Power Platform

Power BI

Data modeling

Business processes

Client collaboration

Travel up to 50%

Communication

Education

Undergraduate degree or equivalent

Tools

Power Automate

SharePoint

Teams

Office 365

Job description

Role overview

Translate customer business needs into working solutions built around Dynamics 365 Field Service, CE, and Sales. This senior consulting role combines process analysis and technical delivery with ongoing customer collaboration, from defining workflows and reviewing designs to supporting implementation and optimization.

Responsibilities

• Assess business processes and identify opportunities to improve operations across sales, marketing, customer service, and field service.
• Deliver end-to-end Dynamics 365 CE, Sales, and Field Service implementations, applying development best practices.
• Work with delivery teams on data migration and translation, integrations, training, custom development, and reporting.
• Lead design reviews with customers, demonstrate completed work, and incorporate feedback and changes.
• Create business process design documents and workflows, and collaborate with internal teams on solution delivery.
• Share subject matter knowledge through community contributions such as online blog posts.

Requirements

• At least five years delivering Dynamics 365 solutions in CE, Sales, or Field Service.
• Experience implementing end-to-end Dynamics 365 CE, Sales, or Field Service projects.
• At least two years delivering Power Platform solutions, including model-driven or canvas apps.
• Working understanding of Power BI data modeling, report and KPI creation, and deployment.
• Knowledge of business processes and technology used in sales, marketing, customer service, and field service operations.
• Relevant undergraduate degree or equivalent experience; able to travel to U.S. client sites up to 50% of the time.

Nice to have

• Experience with Power Automate, customer connectors, and process automation.
• Familiarity with process mapping and data modeling for Dual-Write scenarios.
• Experience with Office 365 tools such as SharePoint and Teams.
• Strong problem-solving, adaptability, written and verbal communication, and client relationship skills.

Benefits and work setup

The role is remote when not traveling to client sites. Listed benefits include flexible unlimited paid time off, health, vision, and dental coverage, and a 401(k) plan.