Microsoft Dynamics 365

Ethereum Technologies; Pennsylvania; On-site; USD 90,000 - 130,000; Full time

Job summary

Ethereum Technologies is seeking an experienced Microsoft Dynamics 365 CRM Functional Consultant to lead end-to-end CRM solutions across Sales, Service, and Marketing.

You will work with business stakeholders and technical teams to gather requirements, configure entities, workflows, Dataverse, Power Apps, and Power Automate, and oversee data migration.

The role emphasizes UAT, documentation, integrations via REST/Web API, and driving CRM process improvements in a fast-paced environment.

Qualifications

• Gathers business requirements and translates them into functional CRM specifications.
• Configures and customizes Dynamics 365 CRM including entities, fields, forms, views, and workflows.
• Manages data migration, data validation, and reconciliation.
• Supports REST API integrations and Azure-based connectors.
• Documents functional specs, user stories, and process designs.
• Coordinates UAT, defines test cases, and tracks defects.
• Partners with stakeholders, developers, and project teams to deliver CRM solutions.

Responsibilities

• Gather requirements and translate them into functional CRM solutions.
• Configure CRM modules: Sales, Customer Service, Marketing.
• Implement security roles and access controls.
• Develop solutions using Dataverse, Power Apps, and Power Automate.
• Assist with data migration, validation, and reconciliation.
• Support REST APIs, Web API, OData integrations and deployments.
• Prepare specs and user stories; coordinate testing and UAT.
• Collaborate with teams to ensure on-time delivery.

Skills

Dynamics 365 CRM

Requirements gathering

CRM configuration

Security roles & access

Dataverse

Power Apps

Power Automate

REST API / Web API

UAT / testing

Stakeholder communication

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Microsoft Dataverse

Power Apps

Power Automate

REST API

Web API

OData

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description:

We are seeking an experienced Microsoft Dynamics 365 CRM Functional Consultant with strong expertise in Dynamics 365 Customer Engagement (CE), business-process analysis, CRM configuration, and Power Platform. The ideal candidate will work closely with business stakeholders and technical teams to understand business requirements, configure CRM solutions, manage data migration, and support end-to-end implementation.

• Gather business requirements and conduct stakeholder discussions to understand business needs.
• Analyze business processes and translate requirements into functional CRM solutions.
• Configure and customize Dynamics 365 CRM, including entities, tables, fields, forms, views, workflows, and business rules.
• Work with Dynamics 365 Sales, Customer Service, and Marketing modules.
• Configure security roles, permissions, and access controls.
• Develop and maintain solutions using Microsoft Dataverse, Power Apps, and Power Automate.
• Support CRM data migration, bulk updates, data validation, and reconciliation.
• Work with technical teams to support REST APIs, Web API, OData, and Azure-based integrations.
• Prepare functional specifications, user stories, process documentation, and solution designs.
• Develop test cases, coordinate UAT, manage defects, and support production releases.
• Collaborate with business stakeholders, developers, and project teams to ensure successful delivery.
• Provide ongoing functional support and identify opportunities for CRM process improvements.

Required Technical Skills:

• Strong hands-on experience with Microsoft Dynamics 365 CRM / Customer Engagement (CE).
• Experience in requirements gathering and business-process analysis.
• Expertise in CRM functional configuration, including entities, fields, forms, views, workflows, and business rules.
• Experience with Dynamics 365 Sales and Customer Service modules.
• Knowledge of Microsoft Dataverse.
• Experience with Power Apps and Power Automate.
• Experience with CRM data migration, validation, and reconciliation.
• Understanding of REST APIs, Web API, OData, and CRM integrations.
• Experience with UAT, test cases, defect management, and functional documentation.
• Strong stakeholder communication and problem-solving skills.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Microsoft Dynamics 365 or Power Platform certifications.
• Experience in enterprise CRM implementation, migration, or upgrade projects.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.