Microsoft Dynamics 365

Quantum Technologies. LLC; Pennsylvania; Vor Ort; USD 100.000 - 140.000; Vollzeit

Benefits dieser Stelle

Equal opportunity employer

Zusammenfassung

Quantum Technologies LLC seeks an experienced Microsoft Dynamics 365 CRM Functional Consultant to lead requirements analysis and implement CE solutions across Sales, Service and Marketing. You will configure entities, fields, forms, workflows, security roles, and integrate with Dataverse, Power Apps, and Power Automate while coordinating data migration and testing.

Strong communication and problem-solving skills are essential as you partner with stakeholders and developers to deliver reliable

Qualifikationen

• Bachelor's degree in a related field is preferred.
• Experience in enterprise CRM implementations is advantageous.
• Dynamics 365 Certification in CE or Power Platform is a plus.

Aufgaben

• Gather business requirements and stakeholder discussions to understand needs.
• Analyze business processes and translate requirements into functional CRM solutions.
• Configure Dynamics 365 CRM including entities, fields, forms, views, workflows, and business rules.
• Work with Dynamics 365 Sales, Customer Service, and Marketing modules.
• Configure security roles, permissions, and access controls.
• Develop and maintain solutions using Dataverse, Power Apps, and Power Automate.
• Support CRM data migration, bulk updates, data validation, and reconciliation.
• Assist with REST APIs, Web API, OData, and Azure-based integrations.
• Prepare functional specs, user stories, process documentation, and solution designs.
• Develop test cases, coordinate UAT, manage defects, and support production releases.
• Collaborate with stakeholders, developers, and project teams to ensure delivery.
• Provide ongoing functional support and identify CRM process improvements.

Kenntnisse

Dynamics 365 CRM/CE

Business-process analysis

CRM configuration

Power Apps

Power Automate

Dataverse

REST APIs / Web API / OData

UAT & test case development

Stakeholder communication

Data migration support

Ausbildung

Bachelor's degree in Computer Science / Information Technology or related field

Tools

Microsoft Dataverse

Power Apps

Power Automate

Azure integrations

Jobbeschreibung

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description:

We are seeking an experienced Microsoft Dynamics 365 CRM Functional Consultant with strong expertise in Dynamics 365 Customer Engagement (CE), business-process analysis, CRM configuration, and Power Platform. The ideal candidate will work closely with business stakeholders and technical teams to understand business requirements, configure CRM solutions, manage data migration, and support end-to-end implementation.

• Gather business requirements and conduct stakeholder discussions to understand business needs.
• Analyze business processes and translate requirements into functional CRM solutions.
• Configure and customize Dynamics 365 CRM, including entities, tables, fields, forms, views, workflows, and business rules.
• Work with Dynamics 365 Sales, Customer Service, and Marketing modules.
• Configure security roles, permissions, and access controls.
• Develop and maintain solutions using Microsoft Dataverse, Power Apps, and Power Automate.
• Support CRM data migration, bulk updates, data validation, and reconciliation.
• Work with technical teams to support REST APIs, Web API, OData, and Azure-based integrations.
• Prepare functional specifications, user stories, process documentation, and solution designs.
• Develop test cases, coordinate UAT, manage defects, and support production releases.
• Collaborate with business stakeholders, developers, and project teams to ensure successful delivery.
• Provide ongoing functional support and identify opportunities for CRM process improvements.

Required Technical Skills:

• Strong hands-on experience with Microsoft Dynamics 365 CRM / Customer Engagement (CE).
• Experience in requirements gathering and business-process analysis.
• Expertise in CRM functional configuration, including entities, fields, forms, views, workflows, and business rules.
• Experience with Dynamics 365 Sales and Customer Service modules.
• Knowledge of Microsoft Dataverse.
• Experience with Power Apps and Power Automate.
• Experience with CRM data migration, validation, and reconciliation.
• Understanding of REST APIs, Web API, OData, and CRM integrations.
• Experience with UAT, test cases, defect management, and functional documentation.
• Strong stakeholder communication and problem-solving skills.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Microsoft Dynamics 365 or Power Platform certifications.
• Experience in enterprise CRM implementation, migration, or upgrade projects.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.