Microsoft D365 GP Support Specialist

Queue Associates; United States; Hybrid; USD 70,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking a Microsoft D365 GP Support Specialist with proven experience in technical support and customer service. The successful candidate will implement and support Microsoft Dynamics GP solutions, while collaborating closely with clients to understand their needs. Responsibilities include providing training to end-users, solving technical issues, and staying updated with Microsoft Dynamics GP. This position is based at the corporate headquarters in New York with the option for remote work. Excellent communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree in a relevant field.
• Experience in technical support and customer service.
• Proven experience with Microsoft Dynamics GP.

Responsibilities

• Provide timely and accurate customer service support.
• Analyze client needs and recommend solutions.
• Train end-users on Microsoft Dynamics GP functionalities.

Skills

Technical support experience

Customer service skills

Problem-solving abilities

Analytical thinking

Communication skills

Interpersonal skills

Education

Bachelor's degree in business, Information Technology, or a related field

Tools

Microsoft Dynamics GP

SQL

Dynamics 365 Business Central

Job description

Job Description: Microsoft D365 GP Support Specialist

Location: Corporate Headquarters – New York; Remote – Based EST

Job Description

As a Microsoft Dynamics GP Support Specialist, you will be responsible for implementing and supporting Microsoft Dynamics GP solutions for clients. Working closely with the Helpdesk Support Manager you will ensure timely and accurate helpdesk support. This role involves collaborating with clients to understand their business requirements, configuring the system to meet those needs, and providing ongoing support and training. You will work with the Helpdesk Manager with a problem-solving approach to ensure high-quality technical support and enhance client satisfaction using the Dynamics 365 Customer Service module. This role requires an in-depth, hands-on knowledge of Microsoft GP solutions.

Essential Duties and Responsibilities:

• Work closely with the Helpdesk Support Team, ensuring timely and accurate customer service support
• Contribute to improving customer support by actively responding to queries and handling complaints
• Work closely with clients to understand their business processes and requirements.
• Conduct thorough analysis of client needs to recommend appropriate solutions.
• Configure and customize Microsoft Dynamics GP to align with client requirements.
• Provide training to end-users on Microsoft Dynamics GP functionality and assist with their GP queries.
• Create training materials and documentation for clients.
• Collaborate with the technical support team to troubleshoot and resolve technical problems.
• Follow best practice through the entire technical support process.
• Assist clients in upgrading to newer versions of Microsoft Dynamics GP.
• Plan and execute data migrations when necessary.
• Stay current with Microsoft Dynamics GP updates and patches.

Requirements

• Bachelor's degree in business, Information Technology, or a related field.
• Proven experience in working within technical support and customer service
• Proven experience in implementing and supporting Microsoft Dynamics GP
• Knowledge of Dynamics 365 Business Central is preferred; however, candidates without prior experience must demonstrate a strong willingness to learn and adapt to the D365 Business Central ERP system.
• Strong understanding of ERP concepts and business processes.
• Proficiency in SQL and database management.
• Excellent communication and interpersonal skills.
• Problem-solving and analytical thinking abilities.