Responsible for improving alignment with alliances to drive a tight alignment on sales, product, marketing, and commercial. This position will be central and pivotal to driving change and activating a proactive, purposeful, and predictable Go-to-Market across technical, product, sales, and marketing organizations in an effort to grow Rackspace revenue through our most strategic partnerships.
Career Level Summary
- Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.
- Solves complex problems.
- Works independently, receives minimal guidance.
- May lead projects or project steps within a broader project or have accountability for ongoing activities or objectives.
- Acts as a resource for colleagues with less experience.
- Level at which career may stabilize for many years or until retirement.
Critical Competencies
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Key Responsibilities
- Owns a piece of a relationship with an alliance or may own a smaller alliance relationship.
- Evaluate and establish co-selling agreements when possible.
- Establish programmatic selling activities with Rackspace sales team and Alliance partner sales teams.
- Establish and strengthen executive sales alignment by building joint strategic business plans with partners and programmatically drive towards key success metrics.
- Participate in regular interaction with Rackspace peers across other business units as well as executives and sales leadership on activities ranging from strategic go-to-market activities to managing quarterly business reviews.
- Interact with the partner’s customer base to ensure they are successful using our services and are properly enabled to identify and qualify Rackspace opportunities.
- Assist in the development and implementation of partner enablement activities, creating repeatable best practices and measurements of effectiveness.
- Create regional field alignment between RAX Commercial and Enterprise sales teams and Alliance sales teams.
- Incorporate Tier 1 sales plays with Channel Partners.
- Drive co-sell motion via territory mapping.
- Conduct enablement of Alliance sellers (matrixed with Product).
- Drive incremental pipeline and opportunities.
- Reduce direct churn rates to alliance partners.
- Decisions impact the quality, efficiency, and effectiveness of own team and closely related teams.
- May impact other related teams through quality of output and service provided.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Works on complex problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Completes mostly tactical work where learning is applied to new situations.
- Contributes to solutions of business problems regarding operations, products, services, or customers.
- Analyzes information, asks questions, and checks for understanding using learned techniques and applying creativity in new situations.
- Applies acquired skills and experience to complete moderately complex tasks.
- May suggest improvements to existing processes and solutions to improve team efficiency.
- Networks with internal and external contacts; recognizes the importance of relationships outside of the specialty field.