Microkitchen Manager

Bon Appétit Management Company; San Francisco (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Employee Assistance Program

Job summary

Bon Appetit Management Company is seeking a Microkitchen Manager to oversee national program operations for break areas and vendor management. You will develop and implement strategies to drive efficiency, quality, and guest satisfaction across sites.

The role requires strong leadership, program management experience in hospitality, and ability to collaborate with cross-functional teams. You’ll analyze performance and ensure adherence to standards while promoting Bon Appetit philosophy.

Qualifications

• Bachelor’s degree in business administration or related field preferred.
• Minimum 5 years in hospitality with at least 3 management years.
• Strong leadership with staff development experience.
• Solid written and verbal communication skills.
• Proficient analytics reporting for forecasting, productivity and P&L.

Responsibilities

• Strategize, implement, and maintain nationwide program initiatives.
• Develop assessment protocols for cross-site evaluation and improvement.
• Interact professionally with employees, customers and suppliers.
• Lead cross-functional teams and coordinate projects effectively.
• Ensure sites adhere to client expectations and program guidelines.
• Manage break room vendors and ensure quality, cost effectiveness.
• Monitor equipment, maintenance logs and asset tracking.
• Promote open communication and staff development.
• Support financial analyses and budget explanations.
• Ensure safety, sanitation, and regulatory compliance.

Skills

Leadership

Communication

Analytical thinking

Staff development

Hospitality experience

Education

Bachelor’s degree in business administration or related field

Job description

Microkitchen Manager

Salary: 110,000-120,000

Other Forms of Compensation: Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Microkitchen Director role is responsible for ensuring the operational and financial success of national Compass sites' programs, including break areas and vendor management. They are responsible for developing and implementing efficient operational strategies and plans while ensuring adherence to established standards. The ideal candidate is a natural-born leader with excellent project coordination and delegation skills. Effective communication, analytical thinking, and a strong motivation to optimize productivity and program success are essential for this role. Additionally, you will be responsible for the following:

Position Objectives

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives at a national level
• Develop program assessment protocols for evaluation and improvement across sites
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Major Duties

Program Management

• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
• Identify key requirements needed from cross-functional teams and external vendors
• Work with other program managers and site leads to identify risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
• Works with all Site Leads to ensure sites adhere to Client expectations of program guidelines, metrics and guest hospitality standards

Breakroom & Vendor Partner Management

• Coordinator with Break Room vendors to ensure high quality break room snacks and beverages that are creative, cost effective
• Ensures that all products and ingredients that are used are purchased following Bon Appetit purchasing standards and sustainability commitments.
• Meets and exceeds the expectations of the customer and client perceived value.
• Assist in tracking equipment malfunction and maintenance logs and keeps tabs on repair progress and maintains accurate asset tracking.
• Work with vendor to ensure that overall look of break rooms meets and exceeds programmatic standards

Supervision and Development of Staff

• Promotes the Open Door Policy, ensuring the highest level of communication and understanding between all staff.
• Handles staff conflicts or performance issues immediately, documenting coaching, counseling and/or disciplinary actions.
• Discusses with the VP of Strategic Operations any areas of concern and/or performance issues. Provides the VP of Strategic Operations with action plans and timelines for resolutions.

Financial Management and Analysis

• Follows Bon Appetit requirements as outlined in the Accounting Manual.
• Supports weekly and monthly financial analysis of all sites for review by the National Team explaining variances to the budget.
• Reviews weekly paperwork, signing off on the Sites’ financial package.
• Works with on site team & vendor partners on inventory control
• Creates and keeps an up-to-date Operation Manual per client guidelines

Additional Duties

Safety and Sanitation

• Adheres to all Health Department, OSHA and ADA regulations.
• Liaisons between break room and janitorial operations and programs ensuring clean & sanitized break room spaces.
• Manages in compliance with established company, local, state, and federal regulations, policies, and procedures
• Supports Sites with the development of the Safety Program for consistency nationwide

Customer Service and Client Relations

• Treats all guests and staff with care and respect.
• Handles guest complaints immediately and professionally, putting the guest at ease and resolving the issues to their full satisfaction.
• Reviews and responds to Food Program concerns, comment cards, and inquiries in a timely manner; escalates to VP of Strategic Operations when required

Retail Management

• Tours Sites when needed
• Edits daily signage for correct spelling, descriptions and pricing.
• Supports marketing, advertising and promotions.
• Supports and contributes to updating of product ideas and concepts with Regional District Manager

Overall Management

• Teaches Bon Appétit philosophy and culture, emphasizing food made from scratch, friendly and attentive service and a safe and clean environment
• Supports management decisions while promoting a team spirit.
• Performs any duties as assigned by the VP of Strategic Operations and/or Corporate Management.

Note: Job duties are subject to change as needed.

Qualifications

• Bachelor’s degree in business administration or related field preferred
• Minimum of 5 years of experience in hospitality industry including 3 years in management (preferably program management) is required
• Ability to demonstrate analytical problem-solving skills, a passion for hospitality, and have a proven track record as a strong leader with development of staff
• Solid written and verbal communication skills are required; ability to navigate executive meetings and conduct client presentations
• Must be proficient with analytics reporting to understand event forecasting, productivity and profitability reporting, P&L etc.
• Proven proposal writing experience.

Bon Appetit is a member of Compass Group USA.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Bon Appetit maintains a drug-free workplace.

Bon Appetit

BRYAN GONI