Microcomputer Technical Support Specialist 0826-0007

Jefferson-Lewis-Hamilton-Herkimer-Oneida BOCES; New York (NY); On-site; USD 39,000 - 52,000; Full time

Job summary

Erie 1 BOCES is seeking an itinerant IT professional for the Technology Services division. The role covers design, installation, and support of software applications and operating systems, with focus on LAN/WAN environments.

You will troubleshoot, train users, and travel to multiple building sites within districts. The position requires experience with Active Directory, Netware, Windows, and related networking.

Qualifications

• Four-year college degree with programming or related experience plus vendor software maintenance experience.
• Two-year college with data processing focus and four years of data processing experience, including programming.
• High school diploma with six years data processing experience including programming or vendor software maintenance.
• Equivalent combination of training and experience as defined by the above options.

Responsibilities

• Design, develop, install, implement, support, and maintain software applications and operating systems.
• Generate and close incident tickets; follow up on assigned calls.
• Monitor and tune LANs and LAN applications for performance; document LAN details.
• Train users in LAN operating systems and LAN applications.

Skills

Active Directory

Novell Netware

Windows OS

LAN/WAN

Troubleshooting

Education

Bachelor's degree

Associate degree

High school diploma

Tools

Lotus Notes

Job description

Location:

Erie1 BOCES
Technology Services
TS Field Technical Services E1
E1B Education Campus
West Seneca, NY

Assignment:

Itinerant

Hours:

8:00AM – 4:00PM

Hourly Rate:

$33.36/hrPLUS generous benefits package

Annual Education Stipends:

$500 for Associates Degree/Accredited Training Program Certification or $1000 for Bachelors Degree or $1500 for Masters Degree

Generous Benefits Packageincluding but not limited to the following: Employment - Erie 1 BOCES

• 15 Paid annual Holidays
• Generous Paid Personal/Sick time
• Generous Paid vacation days
• Premium Health and Dental plans (E1B pays 85%)
• Life insurance at NO cost to you
• FSA plan
• Commitment to Diversity, Equity, and Inclusion
• NYS RetirementSystem
• 403b AND 457 retirement plans

Job Responsibilities:

• Responsible for the design, development, installation, implementation, support and/or maintenance of computer software applications, operating systems. Installs, customizes and maintains vendor supplied software or LAN/WAN operations
• Generates incident tickets as required. Follows-up on and closes all assigned calls
• Monitors, configures and tunes LANs or LAN applications for optimal performance. Organizes and prepares LAN documentation
• Assists in the training and instruction of users in LAN operating systems and/or LAN applications
• Performs troubleshooting for computer equipment use in the delivery of BOCES services
• Installs, troubleshoots, supports and maintains communications software (used to connect to the enterprise server, dial-ups, et. al.). Provides related user training for such applications
• Evaluates the network and makes recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist
• Acts as liaison between the WNYRIC and the customer (School District) regard to in networked hardware, software and application issues
• Undertakes physical activities such as keyboarding, lifting, driving a motor vehicle, and tasks related to the installation, troubleshooting and support for computer devices
• Works in schools where students (children), teachers and administrators are present
• Travels to building sites, within assigned districts; holds and maintains a valid New York State driver’s license, and has a reliable vehicle to travel to assigned work locations
• Completes and submits official forms, time sheets and billing reports, in a timely manner
• Maintains communications with supervisors and team members (electronic mail, voice mail, etc.)
• Familiar with setup and use of Active Directory, Netware (Novell), Windows, Ethernet, TCP/IP, electronic mail (Lotus Notes et al), PCs, MACs and other technologies, as required by specific assignment
• Other duties may be assigned that are relevant to the civil service job description for this title

When responding to or inquiring about this Notice of Vacancy, please refer to thePosting Number noted above.
Requests for reasonable accommodations at the interview under the Americans with Disabilities Act must be submitted in writing to the ADA Coordinator (Director, HumanResources) at least 48 hours priorto the interview.

PLEASE NOTE- Erie 1 BOCES hastransitioned COMPLETELY to the RecruitFront platform for all open positions. Once you complete your application within the system, you will be able to apply for any vacant positions within the District in the future.

Minimum Civil Service Qualifications:

A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor’s degree and two (2) years of experience in computer programming which included, at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;

B) Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associate’s degree in Data Processing, Computer Science, Business Administration or related field and four (4) years of data processing experience, two (2) years of which, included computer programming, and at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;

C) Graduation from high school or possession of a high school equivalency diploma and six (6) years of data processing experience, two (2) years of which, included computer programming, and at least one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;

D) An equivalent combination of training and experience as defined by the limits of (A), (B), and (C).

APPLICATIONS WILL BE ACCEPTED THROUGH AUGUST 26,2026