Michigan Poison & Drug Information Center Program Manager - Dept. Emergency Medicine

Wayne State University; Detroit (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Wayne State University is seeking a Program Manager for the Michigan Poison & Drug Information Center in the Emergency Medicine department. The role focuses on coordinating administrative operations, staffing coverage, training logistics, and donor engagement to sustain high-quality poison center services.

The position works closely with SPIs, CSPIs, directors, and partners to drive program success, plan conferences, and manage contracts and compliance across the unit.

Qualifications

• Bachelor's degree required; equivalent combination of education and relevant experience may be considered.
• Graduate education in business, health care administration, public health or related field preferred but not required.
• Clinical licensure or SPI certification not required for this non-clinical position.

Responsibilities

• Maintain administrative records of professional licenses, certifications, required training, and renewal dates.
• Plan and coordinate quarterly education conferences and annual MiPDC Toxicology Symposium, including logistics and planning.
• Identify grant and sponsorship opportunities; develop donor/tracking systems in coordination with the development office.
• Support program implementation and administrative coordination of service agreements, data contracts, and reporting deadlines.
• Implement and maintain performance metrics and staff scheduling; coordinate leave, coverage, and on-call needs.
• Develop onboarding processes and orientation materials for new employees; ensure training progress.

Skills

Interpersonal skills

Leadership

Time management

Problem solving

Education

Bachelor's degree

Graduate education in business/health care administration/public health

Tools

Microsoft Office

When2Work

RingCentral

Relational databases

Job description

Michigan Poison & Drug Information Center Program Manager -Dept. Emergency Medicine

Wayne State University is searching for an experienced MichiganPoison & Drug Information Center Program Manager - Dept.Emergency Medicine at its Detroit campus location.

Wayne State is a premier, public, urban research university locatedin the heart of Detroit, Michigan where students from allbackgrounds are offered a rich, high-quality education. Ourdeep-rooted commitment to excellence, collaboration, integrity,diversity and inclusion creates exceptional educationalopportunities which prepare students for success in a globalsociety.

Job Purpose:

The Michigan Poison & Drug Information Center Program Managerorganizes the administrative and operational activities thatsupport reliable, continuous Poison Center services. This positionworks closely with Specialists in Poison Information (SPIs),Certified Specialists in Poison Information (CSPIs), directors, andinstitutional partners to maintain staffing coverage, coordinatestaff support, training logistics, event planning, grantsubmissions, and philanthropical program support. The ProgramManager serves as a central point of contact for operations needsand follows through on priorities established by thedirectors.

Essential Functions:

• Maintain administrative records of professional licenses,certifications, required training, and renewal dates.
• Develop, plan, and coordinate quarterly education conferences forthe tri-county residencies and other educational conferences asthey become available. Spearhead and coordinate logistics andplanning of Annual MiPDC Toxicology Symposium, and other similarcontinuing education offerings for health care professionals in the metro Detroit area and beyond.
• Identify grant and sponsorship opportunities annually to supportPoison Center programs, educational materials, travel, andconference attendance. Build and maintain potential prospect anddonor tracking system for hospitals, foundations, businesses,community organizations, and individual supporters, in coordinationwith the development office.
• Support directors with program implementation and administrativecoordination of service agreements, research data contracts, andother business activities. Track deliverable, approvals, renewals,and reporting deadlines with the appropriate institutionaloffices.
• Implement and maintain RingCentral ACE performance metrics andphone reviews.
• Develop and maintain monthly schedules for SPIs and update asneeded. Coordinate leave requests, call offs, traded shifts, vacantshifts, and coverage for meetings or training. Identify coveragegaps, seek qualified coverage, and elevate unresolved shortagesand overtime needs to the designated director.
• Provide on-call support for staff operational issues. Support MiPDCstaff during events.
• Create and maintain tables of staff productivity on a bi-weeklybasis by collecting data from various sources.
• Perform random audits to ensure compliance on benchmarks forinsurance, self-introductions, chart documentation, etc.
• Develop standards to improve efficiency and incorporate Leanprinciples into our daily practice.
• Educate staff about documentation guidelines.
• Coordinate with MiPDC Sr. Director and Medical Director for newapplicant screening, application reviews, interviews, job offers,interview logistic coordination and scheduling. Develop and/ormaintain orientation checklist and supporting materials. StructureMiPDC SPI on-boarding process. Ensure new employees progressthrough training during shifts.
• Manage personnel transactions for assigned staff including hiring,promotions, terminations, disciplinary procedures, and salaryadjustments. Provide timely communications to department.
• Provide education support for SPI’s. Create and maintain compliancemodules in Canvas. Ensure annual education and compliance modulesare completed by SPI’s.
• Perform other related duties as assigned.

Qualifications:

Education:

Bachelor's degree

Bachelor degree from an accredited college or university inbusiness administration, health care administration, public health,communications, nonprofit management, or a related field. Anequivalent combination of education and relevant experience may beconsidered.

Graduate education in business, health care administration, public health, or a related field is preferred but not required.

Clinical licensure or SPI certification is not required for thisnon-clinical position.

Experience:

• Intermediate (3 to 4 years job-relatedexperience)
• Poison center or 24-hour call center experience preferred.
• Experience supporting licensed health professionals; conferenceplanning, fundraising, donor stewardship, grant coordination, oracademic health system experience preferred.
• Experience in program coordination or administrative coordinationthat includes staff scheduling, project or event coordination,financial tracking, or comparable responsibilities in health care,academic, public service, or nonprofit setting.

Knowledge, Skills, And Abilities:

Technical Knowledge:

• Ability to interpret and implement policies and procedures(including research administration).
• Proficient in Microsoft Office (Access, Word, Excel,PowerPoint).
• Proficiency with scheduling software When2Work. Knowledge of RingCentral phone/chat software. Knowledge of relationaldatabases.
• Proficiency with office productivity software, spreadsheets,calendars, virtual meeting tools, and administrative databases.Ability to learn workforce scheduling and donor managementsystems.

Interpersonal Skills:

• Effective interpersonal and customer service skills. Ability towork with a diverse population.
• Ability to manage within a challenging, academic environment,including dealing with sensitive and confidential information andinterpersonal dynamics.

Supervisory & Leadership Skills:

• Ability to delegate and supervise assignments, set clear direction,and manage workflow. Strong mentoring and coaching skills.
• Ability to foster teamwork among staff and faculty members.
• Demonstrated ability to manage competing deadlines, resolvescheduling problems, maintain accurate records, communicateprofessionally, and collaborate with multidisciplinary staff.
• Provides leadership and training to responsible area(s) regardingfinancial, budgetary, personnel and administrative matters.Demonstrates strong leadership skills that can influence andmotivate individuals and groups to achieve results.

Organizational Agility:

• Demonstrates critical thinking and strategic decision-making skillsto establish and accomplish the mission, strategic plans, and goalsof the unit.

Financial Skills:

• Ability to develop and analyze budgets for grant project.
• Provide oversight and management of comprehensive budgets.
• Demonstrates attention to detail.

School/College/Division:

H06 - School of Medicine

Primary department:

H0616 - Emergency Medicine

Employment type:

• Regular Employee
• Job type: Full Time
• Job category: Staff/Administrative

Funding/salary information:

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum: TBD
• Salary hire maximum: TBD

Working conditions:

Work is primarily performed in an office environment. On-callservices are available 24/7 for emergent Operational Centerissues.

Job openings:

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

Background check requirements:

University policy requires certain persons who are offeredemployment to undergo a background check, including a criminalhistory check, before starting work. If you are offered employment,the university will inform you if a background check isrequired.