Miami Multi-Unit GM — Hands-On Field Leader

INTERACTION 24 LLC

Town of Florida (NY)

On-site

USD 110,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Bonus based on performance

Company car

Job summary

InterAction24 is seeking a General Manager for Miami Operations. The role oversees 10 locations, guiding store managers and frontline staff to uphold strong customer service and operational standards.

This hands-on leader will travel across sites, drive staffing improvements, and control labor and costs while reporting on performance. The ideal candidate has multi-unit leadership experience in location-based services and fluent English and Spanish, with a valid driver’s license and willingness

Qualifications

Proven experience managing multiple physical locations and frontline teams.
Experience leading store managers and hourly staff across multiple sites.
Hands-on leadership style with ability to spend significant time in stores.

Responsibilities

Oversee day-to-day operations across 10 Miami-area locations.
Lead, coach, and develop store managers and frontline/hourly employees.
Recruit, hire, train, schedule, and manage employee performance.
Establish clear accountability and ensure procedures are followed across locations.
Visit stores to evaluate staffing, cleanliness, customer service, equipment, supplies, and execution.
Improve staffing stability and address performance issues.
Monitor labor hours, scheduling, productivity, and operating expenses.
Coordinate maintenance priorities and follow through on repairs.
Resolve escalated customer-service issues and identify recurring problems.
Provide concise reporting on operations, staffing, maintenance, and priorities.