Mi Cocina Service Manager (44673)

M Crowd Restaurant Group; Tulsa (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

M Crowd Restaurant Group is seeking a management-level professional to oversee and coordinate restaurant operations in Tulsa, OK. This role involves ensuring exceptional guest service, maintaining food quality, and adhering to sanitation standards.

The ideal candidate has at least three years of experience in front-of-the-house operations, strong leadership skills, and possesses both Manager’s Food Service and Alcohol Server certifications. A commitment to staff development and quality service is essential with expectations of working 55 hours per week.

Qualifications

• Minimum 21 years of age.
• At least three years of front-of-the-house operations and/or assistant management experience.
• Ability to operate a cash register or POS system.

Responsibilities

• Oversee restaurant operations and ensure guest service standards.
• Train staff and maintain a productive work environment.
• Ensure food quality and cleanliness are upheld.

Skills

Strong communication skills

Leadership skills

Basic math skills

Basic computer skills: Word, Outlook

Education

Manager’s Food Service Certification

Alcohol Server Certification

Job description

Job Details

Location: Mi Cocina Tulsa - Tulsa, OK 74120.

Shift: Any.

Job Category: Management.

Summary

Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

Responsibilities

• Understand all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that guests feel welcome and receive responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Be trained and certified in all FOH positions including Expo.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Make employment and termination decisions consistent with Restaurant Director Guidelines for approval or review.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. Understanding of payroll, new hire orientation/documents, invoicing, Aloha reports, punch edits, etc.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Maintain clean FOH and BOH work areas to prevent potential hazards.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Understand store operations financials such as Alcohol Sales Percentage/Controls, Labor Percentage, Cost of Goods, Inventory Control, Waste Percentage, etc.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Provide advice and suggestions to Restaurant Director as needed.

Qualifications

• Be 21 years of age.
• Hold Manager’s Food Service Certification and Alcohol Server Certification.
• Strong communication and leadership skills.
• Have at least three years of front-of-the-house operations and/or assistant management experience.
• Possess excellent basic math skills and be able to operate a cash register or POS system.
• Basic computer skills: Word, Outlook.
• Able to work in a standing position for long periods of time (up to 8 hours).
• Able to reach, bend, stoop and frequently lift up to 30 pounds.
• Must have the stamina to work an average of 55 hours per week depending on business needs.

Equal Employment Opportunity

M Crowd Restaurant Group is an EQUAL EMPLOYMENT OPPORTUNITY employer. Candidates are considered for employment with M Crowd Restaurant Group without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.