MI CASA HOST - PART TIME

Silverton Casino Llc; Enterprise (NV); On-site; USD 19,000 - 30,000; Full time

Job summary

Mi Casa Host at Silverton Casino Llc delivers superior guest service in a fast-paced resort setting. You greet guests, handle non-routine requests with teamwork, and maintain a professional appearance according to company standards.

You must communicate in English with guests and co-workers, follow policies, be punctual, and accept feedback. Regular attendance and flexibility for shifts are essential, with other duties as assigned.

Qualifications

• Must greet guests warmly and offer departures with a positive attitude.
• Maintain a professional appearance and adhere to uniform standards.
• Able to communicate in English with guests and co-workers.
• Identify guests and verify age and right to work as required.
• Comply with all company policies and procedures including health card requirements.

Responsibilities

• Provide superior guest service according to Silverton standards.
• Maintain punctual attendance and timely shifts.
• Assist with non-routine requests and cooperate with team.
• Perform other duties as assigned.

Skills

Guest service

English communication

Teamwork

Professionalism

Job description

General Summary of Job DutiesMi Casa Host is responsible for providing superior guest service. Service should be consistent with Standard Operating Procedures. All duties and assignments are to be performed according to departmental and the company standards. Anticipate Guest’s needs and problem solving with great judgment skills. Taking care of all Guest’s requests, inclusive of all non-routine tasks, as directed, with Teamwork for all co-workers.Principle Responsibilities and DutiesHave great guest service.Must be able to have a positive attitude and Smile.Must always have be welcoming guest.Must be able to greet and give a departing farewell to guest with a positive attitude.Must Present a professional attitude and appearance.Acknowledge guest opportunities and offer options.Maintain a high quality of guest service according to Silverton VALUES.Check for proper identification of a guest appearing to be under the age of 35 years old.Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.Adhere to all appearance and uniform standards.Maintain an open line of communication with Managers.Maintain a positive and professional demeanor during all interactions with guest, fellow Team Members, and Vendors.Ability to accept performance feedback in a professional manner.Regular attendance to all scheduled shifts is considered an essential function of the job.Arriving on time for all scheduled shifts is considered an essential function of the job.Other duties as assigned.General Job Responsibilities and Duties:Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.Adhere to all appearance and uniform standards.Maintain an open line of communication with Managers.Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.Ability to accept performance feedback in a professional manner.Regular attendance on all scheduled shifts is considered an essential function of the job.Arriving on time for all scheduled shifts is considered an essential function of the job.Other duties as assigned.To perform the job successfully, an individual should demonstrate the following Silverton Values:Character: Always do the right thing and treat everyone with dignity and respect.Collaboration: Celebrate Diverse ideas, thoughts and talents.Care: Be KIND to yourself and each other.Fun: Our guests are here to have FUN, so we should have FUN, too!Excellence: Be Amazing!Skills, Education & Other RequirementsAbility to communicate in English with guests and co-workers.Employee must meet viral communication standards in promoting and marketing our venue.The ability to work within a team environment.Required Work CardsIdentification that establishes identityIdentification that establishes the right to work in the United StatesPossession of /or ability to posses a Health card