MI CASA HOST - PART TIME

Silverton Casino, LLC; Las Vegas (NV); On-site; USD 28,000 - 36,000; Full time

Job summary

Silverton Casino LLC – Las Vegas, NV seeks a Mi Casa Host to deliver superior guest service in line with our SOPs and Silverton values. You will anticipate guest needs, handle routine and non-routine tasks, and work with the team to ensure a memorable guest experience.

The role emphasizes a welcoming demeanor, timely attendance, and the ability to greet guests with a positive attitude while maintaining professional appearance and clear communication with managers and vendors.

Qualifications

• Ability to communicate in English with guests and co-workers.
• The ability to work within a team environment.
• Employee must meet viral communication standards in promoting and marketing our venue.

Responsibilities

• Provide superior guest service.
• Maintain a high quality of guest service according to Silverton VALUES.
• Greet guests and provide a welcoming departure with a positive attitude.
• Adhere to appearance and uniform standards.
• Communicate openly with Managers and team members.
• Attend all scheduled shifts on time.

Skills

English communication

Team orientation

Job description

Job Details: Job Location: Silverton Casino LLC - Las Vegas, NV 89139, General Summary of Job Duties

Mi Casa Host is responsible for providing superior guest service. Service should be consistent with Standard Operating Procedures. All duties and assignments are to be performed according to departmental and the company standards. Anticipate Guest’s needs and problem solving with great judgment skills. Taking care of all Guest’s requests, inclusive of all non-routine tasks, as directed, with Teamwork for all co-workers.

Principle Responsibilities and Duties

• Have great guest service.
• Must be able to have a positive attitude and Smile.
• Must always have be welcoming guest.
• Must be able to greet and give a departing farewell to guest with a positive attitude.
• Must Present a professional attitude and appearance.
• Acknowledge guest opportunities and offer options.
• Maintain a high quality of guest service according to Silverton VALUES.
• Check for proper identification of a guest appearing to be under the age of 35 years old.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guest, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance to all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character: Always do the right thing and treat everyone with dignity and respect.
• Collaboration: Celebrate Diverse ideas, thoughts and talents.
• Care: Be KIND to yourself and each other.
• Fun: Our guests are here to have FUN, so we should have FUN, too!
• Excellence: Be Amazing!

Qualifications: Skills, Education & Other Requirements

• Ability to communicate in English with guests and co-workers.
• Employee must meet viral communication standards in promoting and marketing our venue.
• The ability to work within a team environment.

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Possession of /or ability to posses a Health card