MH/SA Adult Qualified Professional

United Quest Care Services LLC; Greensboro (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Career Advancement Opportunities

Paid Time Off

Job summary

United Quest Care Services LLC in Greensboro, NC is seeking a MH/SA Adult Qualified Professional to deliver community-based behavioral health services and coordinate care among multidisciplinary teams.

You will perform assessments, develop person-centered plans, and support members’ goals in various community settings, while ensuring compliance with Medicaid and organizational policies.

Qualifications

• Bachelor’s degree in Human Services or related field is required.
• Qualified Professional status meeting NC Medicaid and DHHS requirements.
• Minimum 1 year of experience with mental health, substance use, or behavioral health needs preferred.

Responsibilities

• Provide community-based behavioral health support services to members with mental health, substance use, and psychosocial needs
• Complete comprehensive assessments, service notes, and person-centered documentation
• Assist members with goal development, skill-building, crisis prevention, and community integration
• Coordinate care with providers, therapists, case managers, referral sources, and outside agencies
• Monitor member progress toward treatment goals and provide ongoing support and interventions
• Conduct face-to-face visits in office, home, school, hospital, shelter, or community settings as assigned
• Provide psychoeducation, coping skills training, and support with independent living skills
• Assist members with accessing housing, medical care, transportation, employment, and community resources

Skills

Verbal and written communication

Independent work

Team collaboration

Crisis intervention

Documentation and recording

Education

Bachelor’s degree in Human Services or related field

Job description

Benefits:

• Employee discounts
• Health insurance
• Paid time off

About the Role:

Join United Quest Care Services LLC as a MH/SA Adult Qualified Professional and make a meaningful impact in the lives of individuals struggling with mental health and substance abuse challenges. We are dedicated to providing compassionate, client-centered care in the Greensboro, NC area.

Benefits/Perks

• Career Advancement Opportunities
• Competitive Compensation
• Health Insurance

Clinical & Service Responsibilities

• Provide community-based behavioral health support services to members with mental health, substance use, and psychosocial needs
• Complete comprehensive assessments, service notes, and person-centered documentation
• Assist members with goal development, skill-building, crisis prevention, and community integration
• Coordinate care with providers, therapists, case managers, referral sources, and outside agencies
• Monitor member progress toward treatment goals and provide ongoing support and interventions
• Conduct face-to-face visits in office, home, school, hospital, shelter, or community settings as assigned
• Provide psychoeducation, coping skills training, and support with independent living skills
• Assist members with accessing housing, medical care, transportation, employment, and community resources
• Maintain productivity expectations and complete documentation within required timeframes
• Participate in treatment team meetings, staffing, supervision, and trainings

Administrative & Operational Responsibilities

• Complete timely and accurate documentation within the Electronic Health Record (EHR)
• Maintain daily schedules, appointments, and member contact logs
• Coordinate referrals and follow-up appointments
• Communicate updates and concerns to supervisors and treatment team members
• Ensure compliance with Medicaid, state, and agency documentation requirements
• Assist with audits, authorizations, and record reviews as requested
• Enter and maintain member notes
• Complete and review QP staff notes
• Check and respond to agency emails daily
• Complete initial supervision plans for staff and communicate updates to Human Resources
• Complete initial Person-Centered Plans (PCPs) and Crisis Plans and submit to Medical Records
• Review staff caseloads and update authorization tracking lists
• Participate in administrative meetings and staff caseload meetings
• Review grievances and incident reports as needed
• Monitor non-maximized service hours and productivity
• Participate in team meetings with core staff and treatment teams
• Complete documentation and updates within Microsoft systems and internal tracking platforms
• Attend monthly staff meetings and mandatory agency meetings
• Participate in chart audits and quality assurance activities
• Conduct quality insurance and compliance calls
• Update PCPs, Crisis Plans, PHQ-9, and GAD-7 tools as required
• Maintain and update community resource lists
• Participate in peer review activities with leadership
• Track therapy and medication management appointments
• Process member discharges for no-show status, inactivity, or as clinically indicated
• Participate in supervision sessions and staff development activities
• Track treatment compliance for treatment team meetings and required assessment tools
• Complete NC TOPPS documentation and updates
• Schedule and coordinate documentation updates
• Complete annual trainings and compliance requirements
• Update intake documentation and admissions records
• Complete grievance and incident reporting documentation
• Create and maintain staff supervision plans
• Participate in disciplinary action processes as directed by leadership
• Complete DLA-20 assessments and updates

Communication & Coordination

• Communicate effectively with members, families, providers, hospitals, DSS, schools, and community agencies
• Maintain professional communication consistent with HIPAA and 42 CFR Part 2 requirements
• Serve as a liaison between members and treatment providers to support continuity of care
• Respond professionally and appropriately during crisis situations
• Maintain healthy professional boundaries with members and families

Compliance & Professional Standards

• Maintain strict confidentiality of protected health information
• Follow all agency policies, procedures, and professional conduct standards
• Participate in staff meetings, trainings, supervision sessions, and continuing education
• Adhere to HIPAA, OSHA, infection control, and workplace safety standards
• Demonstrate professionalism, empathy, cultural sensitivity, and trauma-informed care practices
• Maintain accurate and timely service documentation according to Medicaid standards

Qualifications

Education

• Bachelor’s degree in Human Services or related field required

Examples include:

• Psychology
• Social Work
• Counseling
• Human Services
• Sociology
• Criminal Justice
• Behavioral Science

OR

• Qualified Professional status meeting North Carolina Medicaid and DHHS requirements

Experience

• Minimum 1 year of experience working with individuals with mental health, substance use, or behavioral health needs preferred
• Community-based service experience preferred
• Experience working with Medicaid populations preferred
• Experience with Electronic Health Records (EHR) preferred
• Knowledge of person-centered planning and behavioral health documentation preferredExperience with treatment planning, crisis planning, and service coordination preferred

Skills & Competencies

• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to work independently and within a multidisciplinary team
• Strong crisis intervention and problem-solving skills
• Ability to build rapport and maintain professional relationships
• Knowledge of community resources and service coordination
• Attention to detail and documentation accuracy
• Strong documentation and compliance skills
• Ability to manage deadlines and productivity expectations
• Bilingual candidates are encouraged to apply

Preferred Qualifications

• Experience with NC Medicaid services
• Knowledge of Trillium, Vaya, Alliance, Partners, or Healthy Blue processes
• Experience working with individuals diagnosed with severe mental illness and substance use disorders
• Knowledge of trauma-informed care and recovery-oriented treatment approaches
• Valid North Carolina driver’s license and reliable transportation
• Familiarity with PHQ-9, GAD-7, DLA-20, and NC TOPPS requirements

Physical Requirements

• Ability to sit, stand, bend, and travel throughout the community as needed
• Frequent computer, phone, and documentation use
• Ability to transport and assist with member support activities
• Ability to lift up to 15-25 pounds occasionally
• Clear verbal and written communication skills

Work Environment

• This position includes office-based and community-based work settings serving individuals with mental health, substance use, and psychosocial needs.
• Qualified Professional (QP) will work closely with leadership, providers, therapists, peer support staff, and community agencies to support quality member care and continuity of services.

About Us:

United Quest Care Services LLC has been serving the Greensboro community for over a decade, providing high-quality mental health and substance abuse services. Our clients love us for our personalized approach and commitment to their well-being, while our employees appreciate a supportive work environment that fosters growth and collaboration.

Flexible work from home options available.