MH Operations Lead

Advance Auto Parts; Randolph (MA); On-site; USD 35,817 - 39,950; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Advance Auto Parts is seeking a Hub Operations Lead to manage day-to-day HUB functions, including order fulfillment, inventory control, and related processes. The role may supervise HUB Inventory Specialists and HUB Drivers, requiring knowledge of store systems and parts.

Candidates should have strong communication, prior retail or logistics leadership experience, and the ability to coordinate with store leaders to ensure accurate inventory and timely shipments.

Qualifications

• Competent oral and written communication and basic math proficiency.
• Prior retail experience, including merchandising and inventory management.
• Ability to drive a forklift (if certified) and use a hand truck and pallet jack.
• Skill in operating inventory systems, store equipment (forklift, pallet jack, hand jack), POS, and parts lookup systems.
• High attention to detail and strong interpersonal skills.

Responsibilities

• Handle hub operations and ensure timely order fulfillment.
• Provide direction and delegate work for drivers and inventory specialists.
• Review orders, pull parts, stage product, and finalize paperwork.
• Coordinate with internal staff and third‑party drivers for paperwork and instructions.
• Maintain inventory accuracy, cycle counts, and planograms.
• Lead stocking from replenishment orders and ensure completion within 24 hours.
• Assist with other inventory activities and front-room tasks.

Skills

Oral and written communication

Basic math proficiency

Interpersonal skills

Attention to detail

Retail experience

Education

High school diploma or GED

Tools

Forklift (certified)

Hand truck

Pallet jack

POS system

Inventory software

Parts lookup systems

Job description

What is an HUB Operations Lead?

The Hub Operations Lead is responsible for the day‑to‑day operations and workflow of all HUB functions, including execution of store HUB order fulfillment, inventory control, and all associated processes. The role may lead one or more team members (HUB Inventory Specialists and HUB Drivers). Candidates should have a good knowledge of store systems, basic parts knowledge, strong interpersonal skills, and prior experience leading other team members. The role owns responsibility for maintaining HUB company standards and may require an MVR certification, completion of all training materials, and attendance at store meetings.

Primary Responsibilities

• Handle Hub operations and resolve Hub orders and processes in a timely manner.
• Provide direction, organization, and delegation of work for team members (Hub/Loop Drivers and Hub Inventory Specialists).
• Review Hub orders, pull parts, stage product, and finalize paperwork.
• Interact with internal staff and third‑party drivers on paperwork and instructions.
• Engage the store‑to‑facility network to determine part sourcing and logistics solutions; work with ordering stores when options are unavailable.
• Collaborate with GM, DM, and CSC support to maintain proper inventory mix and levels.
• Maintain inventory accuracy, including on‑hand accuracy, shrink results, cycle counts, outages, planograms, price changes, and front‑face updates.
• Manage and comply with all Hub records, paperwork policies, and procedures.
• Urgently communicate any risks or concerns regarding order fulfillment or shipments to the appropriate store leaders.
• Lead stocking activities from replenishment orders, including scanning in product and ensuring completion within 24 hours.

Secondary Responsibilities

• Perform additional inventory activities including overstocks, callbacks, and resets.
• Safely deliver parts to customers as needed.
• Assist with front‑room inventory functions.
• Assist with cores and defects.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot).
• Assist as needed with MOD and other store‑related actions.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.

Essential Job Skills and Experience

• Competent oral and written communication and basic math proficiency.
• Prior retail experience, including merchandising and inventory management.
• Ability to drive a forklift (if certified) and use a hand truck and pallet jack.
• Skill in operating inventory systems, store equipment (forklift, pallet jack, hand jack), POS, and parts lookup systems.
• High attention to detail and strong interpersonal skills.

Prior Experience

Experience in inventory management within a retail environment or logistics center of operations.

Education

High school diploma or general education degree (GED).

Physical Demands

Predominantly walking or standing. Must be able to talk and hear, use hands and fingers to handle or feel, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. Frequently lift or move up to 50 pounds and occasionally up to 100 pounds.

Work Environment

Typically indoors with occasional exposure to outdoor conditions. Employees may be exposed to moving mechanical parts, hazardous chemicals, electrical shock, and vibration. Noise level is usually moderate.

Compensation

The good faith estimate for this role is between $26.25 and $29.20 per hour for a new team member. The rate depends on factors such as location, experience, education, leadership roles, skillsets, and shift differential.

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program. For more details, visit https://jobs.advanceautoparts.com/us/en/benefits.

Equal Opportunity Employer

We comply with all applicable federal, state, and local laws. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other protected class.