Mgt Analyst 2

Arizona Department of Child Safety; Phoenix (AZ); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Parental Leave

Health insurance

Job summary

ARIZONA DEPARTMENT OF CHILD SAFETY is seeking a Management Analyst 2 - Learning Management System Specialist to support the statewide LMS in Phoenix. You will ensure efficient system operations, reporting accuracy, and compliance with training requirements across the organization.

Responsibilities include LMS administration, system improvements, compliance reporting, data integrity, and stakeholder collaboration, with leadership in upgrades and user training to promote effective training

Qualifications

• Training-related technologies including learning management systems.
• Database development and maintenance.
• Planning and organizing.
• Computer word processing, databases and spreadsheets.
• Writing (grammar, punctuation, spelling, etc.).
• Learning Management Systems.
• Organization and tracking systems.
• Customer service principles.

Responsibilities

• LMS Administration & System Improvement: Manage and enhance the agency’s LMS to support training and compliance needs.
• Compliance & Reporting: Produce and validate reports to support leadership, program areas, and external partners.
• Technical Support & Leadership: Serve as the primary LMS point of contact for internal teams and external partners; troubleshoot issues; lead system upgrades and training.
• Stakeholder Collaboration: Translate business needs into system solutions and track issues to resolution.

Skills

LMS Administration

Compliance reporting

Data analysis

Stakeholder management

Training technology

Tools

Database development

Job description

ARIZONA DEPARTMENT OF CHILD SAFETY

Management Analyst 2 - Learning Management System Specialist

Job Location

3550 N. Central Avenue, Phoenix, AZ 85012

Posting Details

Salary: $24.8559 hourly / $51,700.27 annual

Grade: 19

Closing Date: 8/28/2026

Job Summary

Join our team as a Systems Analyst supporting a statewide Learning Management System (LMS). In this role, you’ll help ensure efficient system operations, accurate reporting, and compliance with training requirements across the organization.

Job Duties

LMS Administration & System Improvement

• Manage and enhance the agency’s LMS to support training and compliance needs
• Maintain system standards, including course structure, naming conventions, and user access
• Develop and update procedures, documentation, and internal controls
• Analyze system changes and recommend effective solutions

Compliance & Reporting

• Produce and validate reports to support leadership, program areas, and external partners
• Monitor system performance to ensure compliance with policies and requirements
• Identify and resolve data integrity issues to maintain reliable records

Technical Support & Leadership

• Serve as the primary LMS point of contact for internal teams and external partners
• Troubleshoot complex system issues and support users statewide
• Lead or assist with system upgrades, enhancements, and process improvements
• Provide guidance and training on LMS functionality and compliance processes

Stakeholder Collaboration

• Work with stakeholders to translate business needs into system solutions
• Track and resolve system issues in a timely manner
• Ensure accurate maintenance of training records for staff and providers

Knowledge Of

Knowledge, Skills & Abilities (KSAs):

• Training-related technologies including learning management systems.
• Database development and maintenance.
• Planning and organizing.
• Computer word processing, databases and spreadsheets.
• Writing (related to grammar, punctuation, spelling, proper syntax, proper sentence structure, etc.).
• Learning Management Systems.
• Organization and tracking systems.
• Customer service principles.

Skill In

• Conceptualizing, designing, planning, developing, and auditing employee training systems and programs.
• Written and oral communication
• Presentation methods.
• Interpersonal skills in working with diverse groups and customer service.
• Problem solving techniques.
• Distance learning development.
• Training-related technologies including learning management systems.
• Project management, interpreting and analyzing data, time management, and scheduling resources.
• Planning, organizing and prioritizing work.
• Common software packages.

Ability To

• Plan, organize and coordinate the design, delivery and audit of training and training resources.
• Facilitate groups.
• Interpret and analyze.
• Adapt to people/situations.
• Establish and maintain effective working relations with individuals, groups and representatives of diverse groups.
• Problem solve.
• Be creative and innovative
• Take initiative and be adaptable
• Give presentations
• Use a personal computer and a mainframe computer.

Selective Preference(s)

Two years of management analysis experience in learning management systems and/or database applications; OR four years of non-management analysis experience with learning management systems and/or database applications. Bachelor's or Master's degree from an accredited college or university in database programming or management, training technology.

Pre-Employment Requirements

The ability to secure and maintain clearance from the DCS Central Registry.

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!

Benefits Include

• Paid sick leave.
• Paid vacation that includes ten (10) holidays per year.
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Competitive health and dental insurance plans.
• Life insurance and long-term disability insurance.

We Also Offer Optional Employee Benefits That Include

• Vision coverage.
• Short-term disability insurance.
• Deferred compensation plans.
• Supplemental life insurance.
• Employee wellness plans

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

Positions in this classification participate in the Arizona State Retirement System (ASRS).

ASRS participation may begin immediately (if you were a previous member) or upon your 27th week of employment (if you have never been an ASRS member previously).

Contact Us

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.