ASSISTANT CASE MANAGER-CASE AIDE

Arizona Department of Child Safety; Phoenix (AZ); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid holidays

Vacation and sick leave

Parental leave

Education discounts

Wellness programs

Professional development

Job summary

The Arizona Department of Child Safety (DCS) is hiring an Assistant Case Manager - Case Aide to support families in Gilbert, Mesa, Phoenix & Tempe. This entry-level role offers growth within a mission-driven state agency and requires a high school diploma and valid driver's license.

You will provide direct services, transport clients, coordinate appointments, supervise visits, and document interactions while connecting families to community resources to help safeguard Arizona’s children.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and clean driving record required.
• Ability to obtain DPS Fingerprint Clearance.
• Willingness to work outside regular hours may be required.

Responsibilities

• Support children and families under the direction of a Case Manager.
• Provide direct services in Department of Child Safety programs.
• Transport clients and ensure proper use of child safety seats.
• Schedule appointments and coordinate services.
• Supervise parent-child visits and refer clients to community resources.
• Attend court hearings and required meetings.
• Document client interactions and activities.
• Provide general case management and clerical support.

Skills

Relationship building

Active listening

Attention to detail

Team collaboration

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Teams

Mobile technology

Job description

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

We’re Hiring!

ASSISTANT CASE MANAGER - CASE AIDE

Gilbert, Mesa, Phoenix & Tempe, Arizona

https://dcs.az.gov/careers

Salary: $17.34/hourly

Requisition Closing Date: Open Until Filled; Applications Reviewed Daily

Make An Impact With DCS

At the Arizona Department of Child Safety ("DCS") , we call ourselves "Compassioneers" because everything we do is done with a compassionate heart. We work diligently to protect and support the safety, well-being, and future of vulnerable children and families across the state. DCS is proud to be a pillar of strength for our communities, and the work we do each day to build a safer, more compassionate and more resilient Arizona.

Why DCS?

Working for DCS is more than just a job – it’s a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. You’ll be part of a team that’s passionate about child welfare and committed to serving with integrity, compassion, and accountability. A career with DCS is an opportunity to give back to your community and help shape a brighter future for Arizona’s children and families.

If you're passionate about working with children and families, becoming a Case Aide at DCS can be a life-changing experience. After four years of successful service, you’ll also be eligible for promotion to the DCS Specialist Trainee position ($21.70/hour).

What You’ll Do

• Support children and families under the direction of a Case Manager


• Provide direct services in Department of Child Safety programs


• Transport clients and ensure proper use of child safety seats


• Schedule appointments and coordinate services


• Supervise parent-child visits


• Refer clients to community resources


• Attend court hearings and required meetings


• Document client interactions and activities


• Provide general case management and clerical support

You may also be required to work outside of regular hours, including weekends, holidays, and overtime.

We’re Looking For Someone Who Can

• Build and maintain trusting, professional relationships with children, parents, caregivers, and multidisciplinary team members


• Demonstrate compassionate communication and active listening when supporting families during sensitive situations


• Use attention to detail when completing clerical tasks such as data entry, file maintenance, and document preparation


• Collaborate effectively with case managers, supervisors, and service providers as part of a team-centered approach


• Utilize Microsoft Office, Outlook, Teams, and mobile technology to communicate, schedule, and document work


• Safely transport children to appointments while maintaining compliance with driving and safety requirements

What We Need From You (Required Qualifications)

• High School Diploma or GED.


• Valid driver’s license and a satisfactory 39 month driving record


• The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card


• Work history, Central Registry and Public Record will be considered

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Knowledge Areas That Support Success

• Basic principles of human and social services


• Child welfare and family support concepts


• Basic safety practices related to client transportation and child safety seating

The Perks

Join Us, And You’ll Enjoy

• Comprehensive medical, dental, and life insurance options


• A supportive retirement plan through the Arizona State Retirement System (ASRS)


• 10 paid holidays annually and generous vacation and sick leave


• Paid Parental Leave Program (must meet the criteria)


• Higher education discounts, wellness programs, and professional growth and development opportunities

The State of Arizona, please visit our benefits page.

If You Have the Skills, You Can Make a Lasting Impact.

Use your strengths to help children thrive and families find stability.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.