Mgr Workforce Management

Texas Children's; Houston (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

Texas Children's in Houston seeks a Manager of Workforce Management to provide leadership and operational oversight for workforce management support, governance, and optimization. You will lead a team ensuring systems, processes, reporting, and integrations align with clinical, payroll, finance, and scheduling goals.

The role requires guiding governance structures, coordinating with internal teams and vendors, and driving continuous improvement in staffing practices and data-driven decision

Qualifications

• Bachelor's degree required in one of the specified fields.
• Five years of finance, human resources, information services, business, or related experience required.

Responsibilities

• Provides leadership and oversight for workforce management applications and support.
• Serves as the functional owner for enterprise workforce management platforms and related technology solutions.
• Establishes governance processes for reviewing, prioritizing, approving, and implementing system enhancements and changes.
• Leads workforce management strategy discussions with stakeholders across operations, clinical, HR, payroll, finance, and executives.
• Evaluates emerging workforce management capabilities to improve efficiency, scheduling, staffing, and user experience.
• Oversees daily operational support for workforce management applications and integrations.

Skills

Leadership

Stakeholder engagement

Cross-functional collaboration

Governance

Education

Bachelor's degree in business administration, health care administration, information systems, human resources, finance, operations management, or a related field

Job description

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As Manager of Workforce Management, you'll provide leadership and operational oversight for workforce management support, governance, optimization, and sustainment activities. You'll lead a team that helps ensure workforce management systems, processes, reporting, and integrations support operational, clinical, human resources, payroll, finance, and scheduling objectives.

Job Duties & Responsibilities

• Provides leadership and oversight for workforce management application support, governance, optimization, and continuous improvement activities
• Serves as the functional owner for enterprise workforce management platforms, business processes, standards, and supporting technology solutions
• Establishes governance processes for reviewing, prioritizing, approving, and implementing system enhancements, configuration changes, and operational requests
• Leads workforce management strategy discussions with operational, clinical, human resources, payroll, finance, and executive stakeholders
• Evaluates emerging workforce management capabilities and recommends opportunities to improve efficiency, scheduling effectiveness, staffing practices, compliance, and user experience
• Oversees daily operational support for workforce management applications and related integrations
• Ensures timely resolution of incidents, service requests, enhancement requests, and production support issues
• Establishes service-delivery expectations, support processes, escalation pathways, performance metrics, and corrective action plans
• Coordinates support activities among internal teams, information systems, vendors, managed service providers, and implementation partners
• Develops governance structures and facilitates cross-functional committees and stakeholder forums
• Evaluates business and regulatory requirements, labor policies, scheduling standards, accrual policies, and workforce practices
• Identifies opportunities for process standardization, workflow optimization, automation, and operational improvement
• Leads planning, testing, validation, deployment, stabilization, and optimization activities for system upgrades, releases, enhancements, and implementations
• Develops communications, training, and change-management strategies that support adoption of workforce management capabilities
• Oversees workforce management reporting, metrics, and analytics to support workforce planning, productivity monitoring, staffing optimization, and data-driven decision-making
• Recruits, develops, coaches, and retains workforce management support staff
• Assigns priorities, manages workloads, conducts performance evaluations, and supports professional development, cross-training, and succession planning

Qualifications

• Bachelor's degree in business administration, health care administration, information systems, human resources, finance, operations management, or a related field required
• Five years of finance, human resources, information services, business, or related experience required