Mgr US Brokerage - S3

FedEx Logistics; Jonesboro (AR); On-site; USD 70,000 - 85,000; Full time

Job summary

FedEx Logistics is seeking a senior operations leader in the United States (Jonesboro area) to plan, organize and control multiple operations. You will drive service quality, manage expenses, and lead a team toward a service-first, profit-conscious culture.

Responsibilities include budgeting, safety program enforcement, customer coordination, and project support. A 4-year degree and 5 years of field experience with leadership are preferred; MS Office proficiency required.

Qualifications

• 4-year degree preferred/equivalent in business
• Five (5) Years Experience In The Field/ Industry Required
• 1 year in a leadership role required
• CCS and/or Brokers license preferred
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
• Strong basic management, human relations and communication (written and verbal) skills
• General knowledge of safety awareness within an operational division
• Organizational Skills
• Inter-personal skills
• Problem solving Skills
• Handle high volume of work
• Handle time sensitive work
• Detail oriented

Responsibilities

• Plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service.
• Provide leadership and direction promoting the people-service-profit philosophy and developing team members.
• Manage direct expenses and ensure service quality as defined by KPIs and SQIs.
• Oversee one or multiple locations and a staff of 1–50 direct reports.
• Develop and implement budgets for revenue and payroll; apply cost-control measures to avoid penalties and dissatisfaction.
• Maintain contact with customers regarding service level conditions.
• Support and participate in projects related to customer service and support.
• Set and monitor team and individual goals for quality and productivity.
• Enforce safety programs and corporate policies; ensure compliance with laws and regulations.
• Prepare reports, payroll, schedules, and personnel records per policy; handle disciplinary actions as needed.

Skills

Leadership

Communication

Problem solving

Organizational skills

Inter-personal skills

Detail oriented

Safety awareness

Education

Bachelor's degree

Tools

MS Office

Outlook

Job description

To plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service. Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members. Manages all other necessary activities, which provide optimum service to customers.

Responsible for the effective management of all direct expenses related to the positions area of control

Ensure service quality as defined by established KPIs and SQIs for area of responsibility

Responsible for one or multiple locations

Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports.

Responsible for a revenue and payroll budget according to divisional needs. Implements effective business tactics and strategies to ensure the operations produce quality services to customers

Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfaction

Maintains contact with customers (internal and external) with regard to conditions affecting the service level of area served

Provides support for and participates in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support

Establishes team as well as individual goals on quality and productivity

Controls movement and activities to instill a service-conscious attitude, and minimize service failures

Ensures corporate security policy as well as safety methods and programs are implemented, maintained and adhered to

Conducts meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedures

Maintains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelines

Enforces company policies and procedures to ensure compliance with customs and related laws and regulations. Identifies training requirements and trains, coaches, and counsels team members

Performs other duties as assigned.

4-Year degree preferred/equivalent in business

Five (5) Years Experience In The Field/ Industry Required.

1 year in a leadership role required.

CCS and/or Brokers license preferred.

Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)

Strong basic management, human relations and communication (written and verbal) skills.

General knowledge of safety awareness within an operational division

Organizational Skills

Inter-personal skills

Problem solving Skills

Handle high volume of work

Handle time sensitive work

Detail oriented

Pay Transparency

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.