Mgr US Brokerage - S3

FedEx Group; Indianapolis, Northern (IN, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

FedEx Logistics in Indianapolis, Memphis, and Tonawanda, NY is seeking an experienced Operations Manager to plan, organize, and control input, movement, processes, and output of the operations to deliver a high level of service. You will lead a team of 1–50 direct reports, manage budgets, enforce safety and security policies, and drive continuous improvement to meet KPIs and customer expectations.

The role requires a 4-year degree (or equivalent) and at least five years in the field, with one

Qualifications

• 4-year degree preferred/ equivalent in business.
• Five (5) years experience in the field/ industry required.
• 1 year in a leadership role required.
• CCS and/or Brokers license preferred.
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
• Strong basic management, human relations and communication (written and verbal) skills.
• General knowledge of safety awareness within an operational division.
• Organizational Skills
• Inter-personal skills
• Problem solving Skills
• Handle high volume of work
• Handle time sensitive work
• Detail oriented

Responsibilities

• Plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service.
• Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members.
• Manages all other necessary activities, which provide optimum service to customers.
• Responsible for the effective management of all direct expenses related to the positions area of control
• Ensure service quality as define by established KPIs and SQIs for area of responsibility
• Responsible for one or multiple locations
• Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports.
• Responsible for a revenue and payroll budget according to divisional needs. Implements effective business tactics and strategies to ensure the operations produce quality services to customers
• Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfaction
• Maintains contact with customers (internal and external) with regard to conditions affecting the service level of area served
• Provides support for and participates in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support
• Establishes team as well as individual goals on quality and productivity
• Controls movement and activities to instill a service-conscious attitude, and minimize service failures
• Ensures corporate security policy as well as safety methods and programs are implemented, maintained and adhered to
• Conducts meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedures
• Maintains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelines
• Enforces company policies and procedures to ensure compliance with customs and related laws and regulations. Identifies training requirements and trains, coaches, and counsels team members
• Performs other duties as assigned.

Skills

Leadership

Communication

Problem solving

Time management

People management

Education

4-year degree preferred

CCS/Broker license preferred

Tools

MS Office

Outlook

Office equipment (phone, fax, copier, scanner)

Job description

This is role is hybrid out of our Indianapolis, Memphis, or Tonawanda, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy.

Work Schedule: Sunday through Thursday 5 AM- 1 PM.

Overview:

• To plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service. Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members. Manages all other necessary activities, which provide optimum service to customers.
• Responsible for the effective management of all direct expenses related to the positions area of control
• Ensure service quality as define by established KPIs and SQIs for area of responsibility
• Responsible for one or multiple locations
• Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports.
• Responsible for a revenue and payroll budget according to divisional needs. Implements effective business tactics and strategies to ensure the operations produce quality services to customers
• Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfaction
• Maintains contact with customers (internal and external) with regard to conditions affecting the service level of area served
• Provides support for and participates in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support
• Establishes team as well as individual goals on quality and productivity
• Controls movement and activities to instill a service-conscious attitude, and minimize service failures
• Ensures corporate security policy as well as safety methods and programs are implemented, maintained and adhered to
• Conducts meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedures
• Maintains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelines
• Enforces company policies and procedures to ensure compliance with customs and related laws and regulations. Identifies training requirements and trains, coaches, and counsels team members
• Performs other duties as assigned.

Experience:

• 4-Year degree preferred/ equivalent in business
• Five (5) years experience in the field/ industry required.
• 1 year in a leadership role required.
• CCS and/or Brokers license preferred.
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
• Strong basic management, human relations and communication (written and verbal) skills.
• General knowledge of safety awareness within an operational division
• Organizational Skills
• Inter-personal skills
• Problem solving Skills
• Handle high volume of work
• Handle time sensitive work
• Detail oriented

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.