Mgr. - Trans Account (Auto)

Kenco-Group; Chattanooga (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Long Term Disability

401(k)

Job summary

Kenco Logistics is seeking a Transportation Account Manager to foster strong relationships with external customers and manage daily operations with shippers and carriers. The role focuses on reducing customer costs while increasing Kenco’s revenue and margin through proactive planning and service excellence.

You will guide a team, oversee load planning, tendering, safety, and customer service within contractual guidelines, and prepare performance reports.

Qualifications

• Bachelor's degree in Logistics, Accounting or Finance or equivalent transportation management work experience.
• Minimum of 4 years of applicable experience within transportation management services (i.e. load planning, carrier management or customer service).
• Strong PC skills and proficient with all Microsoft Office applications.
• Excellent communications and analytical skills with proven ability to follow up on issues.
• Ability to work in a rapidly changing business environment.

Responsibilities

• Provide work direction to team members assigned to the account and facilitate professional development of team members to improve bench strength.
• Serve as the primary point of contact for dedicated transportation management customers; fostering relationships that are mutually beneficial for both our customers and Kenco that result in increased revenue and margin for Transportation Management.
• Oversee management of inbound/outbound load planning, shipment tendering, safety and overall customer service functions, ensuring the customers freight handled within our contractual guidelines, proper security measures for high value goods.
• Prepare routine reports for customers outlining carrier’s performance and shipment activity; utilize data to look for opportunities to improve services provided.
• Maintain fluid communications with internal and external stakeholders regarding established performance metrics and provide insight as needed; ensuring alignment with strategic directives.
• Actively manage applicable budgetary items; including but not limited to, freight claims with carriers, payment of freight invoices and accurate reconciliation of P&L.

Skills

Account management

Customer service

Data analysis

Communication

Adaptability

Education

Bachelor's in Logistics/Accounting/Finance or equivalent

Tools

Microsoft Office

Job description

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.About the PositionThe Transportation Account Manager is responsible for fostering relationships with external customers to ensure freight is transported per customer needs. This position is responsible for facilitating the daily operations with current shippers and carriers, routinely looking for ways to reduce the customers cost while increasing Kenco’s revenue and margin.FunctionsProvide work direction to team members assigned to the account and facilitate professional development of team members to improve bench strength.Serve as the primary point of contact for dedicated transportation management customers; fostering relationships that are mutually beneficial for both our customers and Kenco that result in increased revenue and margin for Transportation Management.Oversee management of inbound/outbound load planning, shipment tendering, safety and overall customer service functions, ensuring the customers freight handled within our contractual guidelines, proper security measures for high value goods.Prepare routine reports for customers outlining carrier’s performance and shipment activity; utilize data to look for opportunities to improve services provided.Maintain fluid communications with internal and external stakeholders regarding established performance metrics and provide insight as needed; ensuring alignment with strategic directives.Actively manage applicable budgetary items; including but not limited to, freight claims with carriers, payment of freight invoices and accurate reconciliation of P&L.QualificationsBachelors in Logistics, Accounting or Finance or equivalent transportation management work experience.Minimum of 4 years of applicable experience within transportation management services (i.e. load planning, carrier management or customer service).Strong PC skills and proficient with all Microsoft Office applicationsExcellent communications and analytical skills with proven ability to follow up on issuesAbility to work in a rapidly changing business environmentCompetenciesBusiness Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.Travel RequirementsThis position is expected to travel approximately 25% or less.A passport is not required, but recommended.DisclosuresFor California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Per company policy, all internal job postings expire 14 days from the date they are posted.Benefits offered:Medical insurance including HSA, HRA and FSA accountsSupplemental insurance including critical illness, hospital indemnity, accidental injuryDental InsuranceVision InsuranceBasic Life and Supplemental LifeShort Term and Long Term DisabilityPaid Parental Leave401(k)Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)Employer Paid Holidays- 10 daysKenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting.https://www.eeoc.gov/posterFor California residents please enter or copy/paste the address below into your address barEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/