Mgr- Sustaining Support

1001 Walt Disney Parks and Resorts U.S., Inc.; Town of Florida (NY); On-site; USD 121,000 - 162,000; Full time

Benefits offered by this job

Health and savings benefits

Educational opportunities

Disney benefits

Job summary

Disney Experiences is seeking a Mgr-Sustaining Support in Lake Buena Vista, FL to lead engineers and architects delivering rapid facility support across parks, resorts, and cruises. You will direct urgent and ongoing maintenance, drive root-cause analyses, and ensure safe, reliable operations aligned with Disney priorities.

You will mentor teams, shape sustaining strategies, and partner with Engineering Services to deliver high-quality solutions across HVAC, electrical, MEP, and structural

Qualifications

• Licensed Architect or PE license with Florida reciprocity or eligible.
• 10+ years in a multi-disciplinary architecture/engineering setting.
• Sustaining engineering experience for complex facilities and systems.
• Ability to prioritize, manage stakeholder expectations, and lead across teams.

Responsibilities

• Oversee a team of engineers and architects, handling urgent facility requests.
• Set strategies, priorities, and resource plans with Engineering Services and leaders.
• Lead root-cause analysis and deliver rapid, high-quality technical solutions.
• Provide hands-on guidance in RCA, problem-solving, and reliability improvements.
• Balance people leadership with direct contribution to sustainment work.
• Collaborate across Operations and stakeholders to improve facility performance.

Skills

Leadership

Communication

Sustaining engineering

Architecture/PE license

Project leadership

Mentoring

Multi-team collaboration

Safety procedures

Education

Bachelor's degree in Architecture/Engineering

Master's degree in Engineering/Engineering Management or MBA

Tools

Autodesk Revit

Forma

Microsoft Office

Job description

Job Posting Title: Mgr- Sustaining Support Req ID: 10158682 Job Description:

About the Role:

The Mgr-Sustaining Support is a key leader within Disney Experiences, providing functional direction for a team of engineers and architects who deliver rapid technical support for resort, park, cruise, and other facilities across the portfolio. This role ensures urgent and complex facility issues are resolved quickly and thoroughly, safeguarding guest experiences and operational reliability while aligning sustaining efforts with Disney's strategic priorities. This position will report to the Senior Manager-Programs-Project Design Support.

Responsibilities:

• This leader oversees a team of technical professionals and responds to urgent and non-urgent facility requests, driving root-cause analysis and final resolution across complex building systems.
• Partnering closely with Engineering Services and other business leaders, the Mgr-Sustaining Support sets strategies, priorities, and resource plans that keep Disney's theme parks, resorts, cruise experiences, and other assets operating safely and reliably for guests from around the world.
• Success in this role requires a knowledgeable specialist and strategic leader who can prioritize effectively, mentor technical professionals, and collaborate across disciplines to deliver rapid, high-quality technical solutions.
• Lead and develop a team of engineers and architects while remaining actively engaged in resolving the organization's most critical facility and sustaining challenges, ensuring full resolution and closure of facility support requests.
• Serve as a hands‑on technical leader, guiding root cause analysis, complex problem solving, and reliability improvements across HVAC, electrical, MEP, structural, and other facility systems.
• Balance people leadership with direct contribution by prioritizing resources, supporting high‑impact initiatives, and ensuring effective delivery of sustaining services across Disney Experiences.
• Drive accountability for technical outcomes, ensuring facility support requests are resolved with clear documentation, sustainable solutions, and measurable value to stakeholders.
• Shape sustaining strategies, priorities, and operating standards that align day‑to‑day facility support with long‑term business, operational, and Guest experience objectives.
• Assist in development of and execute a sustaining on‑call system through team members and other peer leaders and teams.
• Build organizational capability through coaching, mentorship, and leading by example, fostering technical excellence, ownership, and future leaders.
• Partner across Operations, Engineering Services, and other stakeholders to deliver integrated solutions, share best practices, and improve enterprise‑wide facility performance.
• Create a culture of collaboration, innovation, and service excellence where Disney values are demonstrated through both leadership and action.

Required Qualifications:

• Licensed Architect or Professional Engineering (PE) license in Florida or in a state with reciprocity to Florida.
• 10+ years of professional experience in a multi‑discipline architecture/engineering environment.
• Comprehensive knowledge of sustaining engineering practices for complex facilities, including troubleshooting, problem resolution, and system reliability improvement for ride, show, and building systems.
• Demonstrated ability to partner with multiple lines of business in reactive, fast‑paced environments while effectively prioritizing work and managing stakeholder expectations.
• Knowledge of safety procedures and protocols applicable to facilities and construction environments.
• Proficiency with Microsoft Office Suite and familiarity with Autodesk Revit and Forma or similar design and documentation tools.
• Strong communication skills, with the ability to explain complex technical issues to non‑technical peers and executives and consolidate information into clear, strategic messaging.
• Proven success building, mentoring, and leading high‑performing, diverse teams in a collaborative, service‑minded environment.
• Education Bachelor's degree or higher in Architecture, Engineering, or a closely related technical discipline.

Preferred Qualifications:

• Master's degree in Engineering, Engineering Management, or Business Administration.
• Five or more years leading project or organizational teams with salaried direct reports.
• Experience in themed entertainment, hospitality, or complex campus facilities environments that integrate multi‑discipline design, operations, and sustaining engineering teams.
• Active participation in professional organizations related to architecture, engineering, or facilities management to stay current with industry trends and best practices.

Additional Information Benefits and Perks:

• Disney offers a rewards package to help you live your best life! This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits #DXMEDIA #LI-MC1 #DXFOS.
• The hiring range for this position in Florida is $120,800.00-$161,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors.
• A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment: FOS

Job Posting Primary Business: Facilities Asset Mgmt (WDW)

Primary Job Posting Category: Engineering Mgmt

Employment Type: Full time

Primary City, State, Region, Postal Code: Lake Buena Vista, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted: 2026-09-21 Learn more about us.

Learn more about us.