Mgr- Sustaining Support

The Walt Disney Company; Lake Buena Vista (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Educational opportunities

Special extras

Job summary

The Walt Disney Company seeks a Mgr-Sustaining Support to lead a diverse team of engineers and architects delivering rapid technical support for Disney Experiences facilities across resorts, parks, cruises, and more. You will ensure urgent issues are resolved promptly, safeguarding guest experiences and operational reliability while aligning sustaining efforts with strategic priorities.

You will report to the Senior Manager-Programs-Project Design Support, lead root-cause analysis, and drive

Qualifications

• Licensed Architect or PE in Florida or reciprocity state.
• 10+ years of experience in a multi-discipline architecture/engineering environment.
• Sustaining engineering experience for complex facilities incl. rides, shows, and buildings.
• Proven ability to partner with multiple lines of business in fast-paced environments.

Responsibilities

• Lead and develop a team of engineers and architects, ensuring full resolution of facility support requests.
• Provide hands-on technical leadership for root-cause analysis and reliability improvements across facility systems.
• Balance people leadership with resource prioritization to deliver sustaining services.
• Drive accountability for technical outcomes with clear documentation and measurable value.

Skills

Leadership

Stakeholder management

Communication

Mentoring

Team leadership

Education

Bachelor's degree or higher in Architecture/Engineering

Master's degree in Engineering/Engineering Management/Business Administration

Tools

Autodesk Revit

Forma or similar design tools

Job description

Job Posting Title:

Mgr- Sustaining Support

Req ID:

10158682

Job Description:

About the Role:

The Mgr-Sustaining Support is a key leader within Disney Experiences, providing functional direction for a team of engineers and architects who deliver rapid technical support for resort, park, cruise, and other facilities across the portfolio. This role ensures urgent and complex facility issues are resolved quickly and thoroughly, safeguarding guest experiences and operational reliability while aligning sustaining efforts with Disney's strategic priorities.

This position will report to the Senior Manager-Programs-Project Design Support.

Responsibilities:

• Lead and develop a team of engineers and architects while remaining actively engaged in resolving the organization's most critical facility and sustaining challenges, ensuring full resolution and closure of facility support requests.
• Serve as a hands-on technical leader , guiding root cause analysis, complex problem solving, and reliability improvements across HVAC, electrical, MEP, structural, and other facility systems.
• Balance people leadership with direct contribution by prioritizing resources, supporting high-impact initiatives, and ensuring effective delivery of sustaining services across Disney Experiences.
• Drive accountability for technical outcomes , ensuring facility support requests are resolved with clear documentation, sustainable solutions, and measurable value to stakeholders.
• Shape sustaining strategies , priorities, and operating standards that align day-to-day facility support with long-term business, operational, and Guest experience objectives. Assist in development of and execute a sustaining on-call system through team members and other peer leaders and teams.
• Build organizational capability through coaching, mentorship, and leading by example, fostering technical excellence, ownership, and future leaders.
• Partner across Operations, Engineering Services , and other stakeholders to deliver integrated solutions, share best practices, and improve enterprise-wide facility performance.
• Create a culture of collaboration, innovation, and service excellence where Disney values are demonstrated through both leadership and action.

Required Qualifications:

• Licensed Architect or Professional Engineering (PE) license in Florida or in a state with reciprocity to Florida.
• 10+ years of professional experience in a multi-discipline architecture/engineering environment.
• Comprehensive knowledge of sustaining engineering practices for complex facilities, including troubleshooting, problem resolution, and system reliability improvement for ride, show, and building systems.
• Demonstrated ability to partner with multiple lines of business in reactive, fast-paced environments while effectively prioritizing work and managing stakeholder expectations.
• Knowledge of safety procedures and protocols applicable to facilities and construction environments.
• Proficiency with Microsoft Office Suite and familiarity with Autodesk Revit and Forma or similar design and documentation tools.
• Strong communication skills, with the ability to explain complex technical issues to non-technical peers and executives and consolidate information into clear, strategic messaging.
• Proven success building, mentoring, and leading high-performing, diverse teams in a collaborative, service-minded environment.

Education

Bachelor's degree or higher in Architecture, Engineering, or a closely related technical discipline.

Preferred Qualifications:

• Master's degree in Engineering, Engineering Management, or Business Administration.
• Five or more years leading project or organizational teams with salaried direct reports.
• Experience in themed entertainment, hospitality, or complex campus facilities environments that integrate multi-discipline design, operations, and sustaining engineering teams.
• Active participation in professional organizations related to architecture, engineering, or facilities management to stay current with industry trends and best practices.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life! This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our