MGR-OPERATIONS-PPN

Premier Health Partners; Centerville (OH); On-site; USD 90,000 - 115,000; Full time

Job summary

Premier Orthopedics - Centerville is seeking a Manager of Operations to oversee day-to-day practice operations, drive patient-centered care, and align activities with organizational goals. This role partners with leadership and supports provider relations to ensure service excellence.

You will lead staffing, scheduling, and performance improvement, promote accountability, and pursue growth initiatives across the center.

Qualifications

• Associate degree required in Business, Healthcare, or related field.
• 1–3 years of job-related experience in healthcare administration or clinic operations.
• Active RN licensure preferred.
• Strong leadership and communication skills with ability to manage multiple priorities.

Responsibilities

• Oversee day-to-day operations of the practice to ensure patient care and operational excellence.
• Support provider relations and align initiatives with organizational goals.
• Drive strategic growth opportunities and oversee business development efforts.
• Lead, engage caregivers, and monitor performance metrics.
• Promote accountability, continuous improvement, and compliance with policies.

Skills

Leadership

Communication

Problem solving

Staffing & scheduling

Patient experience

Policy compliance

Operational improvement

Relationship management

Healthcare regulations

HIPAA compliance

Education

Associate degree

Healthcare experience

Tools

EMR systems

Scheduling systems

MS Office

Healthcare tech platforms

Job description

General Summary/Responsibilities

The Manager of Operations, in collaboration with organizational leadership, is responsible for overseeing the day-to-day operations of the practice to ensure exceptional patient care, operational excellence, and alignment with organizational goals. This role will support provider relations as well. This role drives strategic initiatives, identifies opportunities for growth and expansion, and supports business development efforts through effective planning, relationship management, and operational strategy.

Premier Orthopedics - Centerville

FT/ 80 hours per pay

Position Summary

General Summary/Responsibilities: The Manager of Operations, in collaboration with organizational leadership, is responsible for overseeing the day-to-day operations of the practice to ensure exceptional patient care, operational excellence, and alignment with organizational goals. This role will support provider relations as well. This role drives strategic initiatives, identifies opportunities for growth and expansion, and supports business development efforts through effective planning, relationship management, and operational strategy.

The Manager of Operations is responsible for creating an efficient, patient-centered environment through effective leadership, caregiver engagement, and a strong focus on patient experience. This role is accountable for consistently achieving performance and operational metrics while promoting a culture of accountability and collaboration, and driving continuous improvement while advancing the organization's mission, vision, and values across all areas of the center.

Qualifications

Qualifications - External

Education

Minimum Level of Education Required: Associate degree

Additional Requirements

Type of degree: Associate

Area of study or major: Business or Healthcare; nursing background is preferred

Preferred educational qualifications: Healthcare experience

Position specific testing requirement: N/A

Licensure/Certification/Registration

Active registered nursing licensure preferred

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Prior job title or occupational experience: Practice Manager, Office Manager, Clinic Manager, Operations Manager, or related leadership role

Prior specific functional responsibilities: Leading employees, overseeing daily operations, managing staffing and scheduling, supporting provider relations, patient experience oversight, performance improvement, policy compliance, and operational workflow coordination

Preferred experience: multi-site medical practice leadership, physician practice operations, healthcare regulatory compliance, employee development

Other experience requirements: Strong leadership, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced healthcare environment; demonstrated ability to build collaborative relationships and drive operational excellence

Knowledge/Skills

Strong knowledge of healthcare operations, medical practice workflows, and patient service standards

Understanding of healthcare regulations, compliance requirements, HIPAA, and organizational policies and procedures

Demonstrated leadership skills with the ability to effectively coach, develop, and manage employees

Strong operational, organizational, and problem-solving abilities with a focus on continuous improvement and efficiency

Ability to support strategic decision-making

Excellent verbal and written communication skills with the ability to interact professionally with physicians, staff, patients, senior leadership, and community stakeholders

Skilled in conflict resolution, employee relations, and fostering a collaborative team environment

Ability to prioritize multiple responsibilities and adapt effectively in a fast-paced healthcare setting

Proficient in Microsoft Office applications, electronic medical record systems, scheduling systems, and other healthcare technology platforms

Knowledge of staffing, scheduling, and resource management practices

Strong customer service orientation with a commitment to patient satisfaction and service excellence

Ability to maintain confidentiality and exercise sound judgment in handling sensitive information

Demonstrate strong learning agility