Mgr, Operations

Ggp; Friendswood (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental and Vision starting on

401(k) company matching

Generous paid time off

Paid Volunteer Hours

Parental Leave

Wellness resources

Job summary

GGP is seeking an Operations Manager for its Baybrook Mall portfolio. The role focuses on cost-effective operation, maintenance, and long-term preservation of assets, coordinating with the Sr General Manager to meet property metrics.

Responsibilities include facility oversight, capital planning, safety, and contractor management. The position requires strong leadership, project management, and financial skills, with a background in shopping centers or facilities operations.

Qualifications

• 2+ years of experience or training in shopping centers or equivalent management.
• 3+ years of facilities operations or construction management preferred.
• Strong understanding of commercial building systems (HVAC, plumbing, electrical).
• Ability to adapt to changing work environment.

Responsibilities

• Operate a clean, well maintained property, delivering a positive guest experience.
• Prepare and manage multi-year capital and operating expense plans and projects.
• Develop tenant relationships to regulate compliance with lease requirements and timelines.
• Implement preventative maintenance programs and vendor compliance.
• Oversee safety systems, inspections, and compliance documentation.
• Review invoices for accuracy and monitor timely payment.
• Participate in MOD schedule and be on-site as required.

Skills

Leadership

Project management

Budgeting & forecasting

Financial analysis

Written and verbal communication

Problem-solving

Facilities operations

Vendor management

Safety & compliance

Education

Bachelor’s degree preferred

OHSA General Industries 30-hour course preferred

Tools

JDEdwards

Proliance

Microsoft Office

Microsoft Teams

CAD drawings

Job description

LocationBaybrook Mall - 500 Baybrook MallBusinessHeadquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 95+ high-performing retail assets, encompassing over 95 million square feet of space across the United States. As an owner-operator, we’re committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we’re shaping the future of the industry by delivering exceptional value to our partners and the communities we serveIf you’re ready to be a part of our team, we encourage you to apply.Job DescriptionPosition SummaryThe Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property. The Operations Manager assists the (Sr) General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.ResponsibilitiesOperate a clean, well maintained property providing guests with a positive shopping experienceOversee all physical assets to ensure they are maintained to required standards in the most economically efficient mannerPrepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tacticsDevelop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraintsImplement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contractsEnsure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and postedSupport the Safety, Health, and Environment program by incorporating GGP’s Life Saving Principles into your work planning and executionSupport corporate sustainability efforts to reduce the property’s carbon footprintUnderstand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportationManage and develop direct reports while ensuring compliance with all company policies and proceduresPartner with corporate departments including National Operations, Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are metDevelop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizationsReview and approve invoices for accuracy and monitor for timely paymentOversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assetsParticipate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on-site at least one Saturday per month. The on-site requirements of the MOD will be determined and approved by leadership.Other duties as assignedQualificationsHigh School Diploma or GED RequiredBachelor’s degree preferred2+ years of experience or training in shopping centers or equivalent management and leadership3+ years of facilities operations or construction management preferredStrong understanding of commercial building systems, HVAC, plumbing and electrical systems; blueprints, CAD drawings and other schematicsStrong leadership, interpersonal and relationship building skillsStrong project management, organizational, and problem-solving skillsGood working knowledge of financial analysis, budgeting, and forecastingEffective writing and communication skills to include supervise, train and direct teamsAbility to adapt to changing work environmentStrong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, ProlianceRecognized industry certification preferredOHSA General Industries 30-hour course preferredCore Competencies:- Decision Quality- Directs Work- Builds Networks- Communicates Effectively- Being ResilientThe physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is required to do the following:The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.The employee frequently is required to stand, walk, and reach with hands and arms.The employee is occasionally required to climb stoop, kneel, crouch, or crawl.The employee may frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.The noise level in this work environment is usually moderate.The employee is occasionally exposed to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions.Compensation:Salary type: ExemptPay Frequency: Bi-weeklyAnnual Base Salary Range: $75,000– $110,000Annual Bonus Eligibility: 15%Benefit InformationCompetitive compensationMedical, Dental and Vision beginning day 1401(k) Company matching401(k) Vests on Day 1Career development programsCharitable donation matchingGenerous paid time off (i.e., vacation, personal holidays, paid sick time)Paid Volunteer HoursPaid Parental LeaveFamily planning assistance including IVF, surrogacy, and adoption optionsWellness and mental health resourcesPet insurance offeringChildcare AssistanceCommuter benefitsA culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.#GGP