Mgr, Operations

GGP Services Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

GGP Services Inc. in Staten Island, NY, is seeking an Operations Manager to oversee the cost-effective operation, maintenance, and long-term preservation of a premier retail asset.

You will assist the Sr General Manager to achieve property metrics through physical operations, construction coordination, and safety programs. You’ll manage vendor contracts, oversee capital and operating expense plans, develop tenant relationships, monitor utility use, and ensure code compliance.

Qualifications

• High School Diploma or GED Required
• Bachelor’s degree preferred
• 2+ years of experience or training in shopping centers or equivalent management and leadership
• 3+ years of facilities operations or construction management preferred
• Strong understanding of commercial building systems, HVAC, plumbing and electrical systems; blueprints, CAD drawings and other schematics
• Strong leadership, interpersonal and relationship building skills
• Strong project management, organizational, and problem-solving skills
• Good working knowledge of financial analysis, budgeting, and forecasting
• Effective writing and communication skills to include supervise, train and direct teams
• Ability to adapt to changing work environment
• Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Proliance
• Recognized industry certification preferred OHSA General Industries 30-hour course preferred

Responsibilities

• Operate a clean, well maintained property providing guests with a positive shopping experience
• Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner
• Prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations
• Develop strong tenant relationships through pre-construction and follow-up meetings with tenant contractors
• Implement and administer all preventative maintenance programs and related vendor and contractor compliance
• Ensure property safety systems are code compliant, maintained and inspected
• Support the Safety, Health, and Environment program and corporate sustainability efforts
• Understand and monitor utility consumption and rates; manage BAS systems
• Manage and develop direct reports while ensuring policy compliance
• Partner with corporate departments to meet property and corporate objectives

Skills

Leadership

Project management

Communication

Budgeting

Problem-solving

Adaptability

Team building

Written communication

Education

Bachelor's degree preferred

High School Diploma or GED Required

Tools

Microsoft Office

Microsoft Teams

JDEdwards

Proliance

Job description

Location Staten Island Mall - 2655 Richmond Avenue Business Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 95+ high-performing retail assets, encompassing over 95 million square feet of space across the United States. As an owner-operator, we’re committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we’re shaping the future of the industry by delivering exceptional value to our partners and the communities we serve If you’re ready to be a part of our team, we encourage you to apply.

Job Description Position Summary The Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property. The Operations Manager assists the (Sr) General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.

Responsibilities

• Operate a clean, well maintained property providing guests with a positive shopping experience
• Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner
• Prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics
• Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraints
• Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts
• Ensure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and posted
• Support the Safety, Health, and Environment program by incorporating GGP’s Life Saving Principles into your work planning and execution
• Support corporate sustainability efforts to reduce the property’s carbon footprint
• Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation
• Manage and develop direct reports while ensuring compliance with all company policies and procedures
• Partner with corporate departments including National Operations, Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are met
• Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations
• Review and approve invoices for accuracy and monitor for timely payment
• Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets
• Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on-site at least one Saturday per month. The on-site requirements of the MOD will be determined and approved by leadership.
• Other duties as assigned

Qualifications

• High School Diploma or GED Required
• Bachelor’s degree preferred
• 2+ years of experience or training in shopping centers or equivalent management and leadership
• 3+ years of facilities operations or construction management preferred
• Strong understanding of commercial building systems, HVAC, plumbing and electrical systems; blueprints, CAD drawings and other schematics
• Strong leadership, interpersonal and relationship building skills
• Strong project management, organizational, and problem-solving skills
• Good working knowledge of financial analysis, budgeting, and forecasting
• Effective writing and communication skills to include supervise, train and direct teams
• Ability to adapt to changing work environment
• Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Proliance
• Recognized industry certification preferred OHSA General Industries 30-hour course preferred

Compensation

Salary type: Exempt

Pay Frequency: Bi-weekly

Annual Base Salary Range: $90,000- $120,000

Annual Bonus: 15%

Core Competencies

• Decision Quality
• Directs Work
• Builds Networks
• Communicates Effectively
• Being Resilient

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to do the following: The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee occasionally required to climb stoop, kneel, crouch, or crawl. The employee may frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in this work environment is usually moderate. The employee is occasionally exposed to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions.

Equal Opportunity

We are proud to create a diverse environment and are proud to be an equal opportunity employer.

Company Notes

We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

Company Culture

At GGP, we’re all about creating spaces that do more than just exist — they thrive. For over 70 years, we’ve been at the forefront of retail real estate, building destinations where brands and communities come together to make magic happen. With a portfolio of 95+ retail centers across 34 states, we’re proud to say that 50% of the U.S. population lives within an hour of a GGP destination. That’s not just reach — it’s impact. And it’s what drives us to keep innovating. We’re not your average landlords. We’re partners, collaborators, and champions of retail success. In a world where the retail landscape is changing faster than ever, we’re here to help brands stay ahead, grow stronger, and connect more deeply with their customers. At GGP, we don’t just manage real estate — we transform it into a retail advantage. Let’s build something extraordinary together.