Mgr, Fraud Policy and Strategy

Adobe; San Jose (CA); On-site; USD 162,000 - 234,000; Full time

Job summary

Adobe is seeking a Manager, Fraud Risk Management and Strategy in our San Jose office to lead policy, governance, and prevention initiatives within the Global Consumer Trust organization. You’ll partner with Product, Engineering, Legal, Payments, and Fraud Operations to translate fraud insights into scalable policies and drive cross-functional improvements that balance security with customer experience.

Prepare executive-level reporting on fraud trends, program effectiveness, and investment

Qualifications

• Experience developing fraud strategy and governance within global tech or e-commerce.
• Ability to translate fraud data into actionable policies and recommendations.
• Strong collaboration with product, engineering, and legal teams.

Responsibilities

• Lead fraud policy, strategy, and prevention initiatives.
• Develop scalable fraud policies and governance models.
• Partner with multiple teams to identify fraud trends and drive improvements.
• Communicate trends and ROI to executives and stakeholders.

Skills

Fraud strategy

Governance

Policy development

Cross-functional leadership

Executive communication

Analytics

Job description

Opportunity

Join Adobe as a Mgr, Fraud Risk Management and Strategy in our San Jose office! This is an outstanding chance to join a dedicated team where you will play a vital role in protecting our world-class digital platforms. Your work will have a direct impact on our ability to deliver flawless and secure experiences to our customers.

What you’ll do

Lead fraud policy, strategy, and prevention initiatives as a member of Adobe's Global Consumer Trust organization. Serve as the strategic lead for fraud policy and governance, developing scalable frameworks that protect Adobe, its customers, and its ecosystem from evolving fraud threats. Develop, maintain, and continuously improve fraud policies, operational standards, and governance models that enable consistent fraud prevention practices across the business. Partner with Product, Engineering, Go-to-Market, Customer Experience, Legal, Payments, and Fraud Operations to identify emerging fraud trends and drive strategic improvements. Translate fraud intelligence, customer insights, operational data, and emerging threat patterns into actionable policies, business recommendations, and long-term prevention strategies. Drive cross-functional initiatives that improve fraud prevention capabilities through process optimization, automation, tooling, and operational excellence. Establish program objectives, key performance indicators, and governance mechanisms to measure the effectiveness of fraud prevention initiatives. Influence product, tooling, and operational roadmaps by advocating for fraud prevention capabilities that improve customer trust while reducing business risk. Build executive-level reporting, arguments, and strategic recommendations that communicate fraud trends, program efficiency, and investment opportunities. Serve as a trusted advisor across Adobe on fraud prevention strategy, helping teams balance customer experience, operational efficiency, and risk mitigation.

What you’ll need to succeed

• Proven experience developing fraud strategy, policy, governance, or risk management programs within a global technology, SaaS, financial services, or e-commerce organization.
• Deep understanding of fraud prevention principles, emerging fraud trends, and the operational challenges associated with protecting digital customer experiences.
• Strong analytical skills with the ability to transform complex data into actionable insights, strategic recommendations, and executive-level communications.
• Demonstrated ability to influence senior leaders and drive alignment across highly matrixed organizations without direct authority.
• Experience developing policies, governance frameworks, operating models, and scalable business processes.
• Strong program and project management skills with outstanding organizational rigor and attention to execution.
• Ability to balance fraud prevention objectives with customer trust, business growth, and operational efficiency.
• Outstanding communication, storytelling, and presentation skills, with experience presenting to executive audiences.
• Creative problem-solving skills with the ability to anticipate emerging risks and develop innovative, scalable solutions.
• Experience with fraud analytics, fraud prevention technologies, trust and safety operations, or enterprise risk management is highly desirable.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Equal Employment Opportunity

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Accessibility

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail].

AI Use Guidelines for Interviews

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $104,800 - $234,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $161,700 - $234,200. In New York, the pay range for this position is $161,700 - $234,200. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices

California

Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado

Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts

Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Work Environment

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. There’s more than meets the eye when it comes to Adobe. Take the quiz and see how well you know us! Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail].