Mgr, Expert Services Mgmt (Fully Remote)

ServiceNow; United States; À distance; USD 140 000 - 190 000; Plein temps

Résumé du poste

ServiceNow is seeking a senior leader to guide an international team of Deployment Engineers and Project Managers, scaling delivery beyond the Americas and expanding the partner ecosystem across regions. You will partner with Sales, Customer Success, and Product teams to ensure smooth handoffs, manage international stakeholder expectations, and align configurations with customer outcomes.

You will own delivery excellence, governance, and executive reporting on projects, risks, KPIs, and

Description du poste

• Lead and mentor an international team of Deployment Engineers and Project Managers.
• Scale the organization to support growing delivery demands outside the Americas.
• Own and scale the partner ecosystem across international regions.

Cross-Functional Collaboration:

• Partner with Sales, Customer Success, and Partner Success teams for seamless transitions.
• Act as the international stakeholder in sales-to-delivery handoff processes.
• Work with Product and Engineering to manage and prioritize feature requests.

Delivery Excellence & Value Realization:

• Ensure the timely delivery of all projects across international regions.
• Drive value realization by aligning technical configurations with customer outcomes.
• Act as the primary point of contact for escalations across international regions.

Reporting & Governance:

• Maintain high-level executive reporting on project status, risks, and KPIs.
• Standardize delivery workflows across international regions in line with global best practices.

ServiceNow

ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company is building an AI-native culture where technology and talent are unstoppable together.