Mgr Damage

Hertz Global Holdings, Inc.; Chicago (IL); Presencial; USD 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 40% off Hertz Rentals

Paid Time Off

Medical, Dental & Vision plans

401(k) retirement program matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Descripción de la vacante

The Hertz Corporation is seeking a Manager of Damage to oversee incident damage processes for assigned areas, ensuring timely and accurate logging, tracking, and collections. You will be the day-to-day contact for the damage process, fielding calls and inquiries and driving process improvements in Chicago and surrounding areas.

Responsibilities include quality control of incident reports with signatures, monitoring SLAs, identifying and repairing body damage, expanding vendor networks, and

Formación

• 3 years’ experience in management, damage processing, or rental car.
• Bachelor’s Degree preferred
• Moderate proficiency in Microsoft suit

Responsabilidades

• Drive vehicle incident report quality with customer signatures by providing training, reporting, and working with leadership to create accountability for return staff.
• Monitors damage process and audit to ensure that we are meeting our service level agreements
• Support the business focus on properly identifying, attributing, repairing, and recovering body damage by audit standard work processes and deliver training on best practices
• Work to increase body shop availability and vendor network and manage vendor relations by connecting with new shops, following up with current vending, and tracking work in progress metrics across repairs
• Must be able to work independently create trainings documents, training material and additional reports outside the standard ones provided by the supervisor to meet local business demands

Conocimientos

Management experience

Communication skills

Stakeholder collaboration

Problem solving

Leadership

Educación

Bachelor's Degree preferred

Herramientas

Microsoft Office

Descripción del empleo

Job Description

The Mgr. Damage is responsible for overseeing all damage processes in Airport and Off-Airport Operations for their respective areas of responsibility. They will report to the Sr Damage Resource Managers and provide oversight for all damage processes to ensure timely, efficient, and accurate damage logging, tracking, and collections. They will spend their day performing damage research and follow up to ensure that we have the proper processes, documentation, and system information to meet repair and collections expectations. For their geography they will be the day-to-day point of contact, fielding calls and inquiries, for the damage process at Hertz.

The starting salary Range for this role is $50k/yr; commensurate with experience.

What You’ll Do

• Drive vehicle incident report quality and percentage with customer signatures by providing training, reporting, and working with leadership to create accountability for return staff.


• Monitors damage process and audit to ensure that we are meeting our service level agreements


• Support the business focus on properly identifying, attributing, repairing, and recovering body damage buy audit standard work processes and deliver training on best practices


• Work to increase body shop availability and vendor network and manage vendor relations by connecting with new shops, following up with current vending, and tracking work in progress metrics across repairs


• Must be able to work independently create trainings documents, training material and additional reports outside the standard ones provided by the supervisor to meet local business demands

What We’re Looking For

• 3 years’ experience in management, damage processing, or rental car


• Bachelor’s Degree preferred


• Moderate proficiency in Microsoft suit


• Ability to collaborate with internal and external stakeholders across multiple functions and locations


• Ability to influence


• Flexible and adaptable; ability to work effectively in ambiguous situations


• Excellent verbal and written communication skills


• Results driven, ability to make decisions and help solve problems


• Ability to drive process and organizational change.


• Ability to motivate teams and keep a positive attitude in a fast-paced environment.


• Ability to work under minimal supervision with a goal-oriented mindset.


• Ability to see the big picture and leverage critical thinking and decision-making skills.


• Excellent organization, time management, delegation, and prioritization skills.


• Courageous leadership and accountability.

What You’ll Get

• Up to 40% off the base rate of any standard Hertz Rental


• Paid Time Off


• Medical, Dental & Vision plan options


• Retirement programs, including 401(k) employer matching


• Paid Parental Leave & Adoption Assistance


• Employee Assistance Program for employees & family


• Educational Reimbursement & Discounts


• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness


• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran