MGR, CUSTOMER SVC II - OCS

Compass Group USA; Wood Dale (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen, part of Compass Group USA, is seeking a Customer Service Manager (Coffee Services) to manage key client accounts and ensure service excellence. The role focuses on client retention, relationship-building, and coordinating with operations to deliver tailored solutions.

Candidates should have 3+ years in client relations or related fields, strong communication skills, and experience working cross-functionally. A yearly bonus opportunity is included in the compensation package.

Qualifications

• 3+ years in client relations, account management, or customer success.
• Strong interpersonal, communication, and presentation skills.
• Ability to manage multiple accounts and conflicting priorities.
• Experience collaborating with internal teams.
• Proficiency with CRM tools (preferred).
• Excellent organization and attention to detail.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and nurture strong, long term client relationships.
• Understand client needs and provide tailored service and solutions.
• Collaborate with internal departments to ensure seamless client support.
• Monitor client satisfaction and implement improvement strategies.
• Proactively identify opportunities to expand client engagement.
• Track client issues, follow up on resolutions, and ensure timely communication.
• Prepare reports, updates, and presentations for leadership and clients.
• Support overall client success initiatives.

Skills

Client relations

Account management

Customer success

Cross-functional teamwork

Communication skills

Presentation skills

CRM tools

Tools

CRM tools

Job description

Salary: $60,000 - $70,000 / year

Other Forms of Compensation:Yearly Bonus Opportunity

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

The Customer Service Manager (Coffee Services) is responsible for managing key client accounts, strengthening relationships, ensuring service excellence, and supporting operational teams. This role plays a critical part in client retention, service optimization, and overall client satisfaction.

Key Responsibilities:

• Serve as the primary point of contact for assigned client accounts
• Build and nurture strong, long term client relationships
• Understand client needs and provide tailored service and solutions
• Collaborate with internal departments to ensure seamless client support
• Monitor client satisfaction and implement improvement strategies
• Proactively identify opportunities to expand client engagement
• Track client issues, follow up on resolutions, and ensure timely communication
• Prepare reports, updates, and presentations for leadership and clients
• Support overall client success initiatives

Qualifications:

• 3+ years of experience in client relations, account management, customer success, or a related field
• Strong interpersonal, communication, and presentation skills
• Proven ability to manage multiple accounts and conflicting priorities
• Problem solving mindset with a high level of professionalism
• Experience working cross functionally with internal teams
• Proficiency in CRM tools (preferred)
• High level of organization and attention to detail

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug‑free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Canteen

Leticia Pinon