Mgr Catering Sales

IHG Hotels & Resorts; Chicago (IL); On-site; USD 43,000 - 50,000; Full time

Job summary

IHG Hotels & Resorts in Chicago seeks an experienced Catering Sales professional to establish and grow the hotel's client base across organizations and associations.

You will negotiate food and beverage pricing, function space, room rates and hotel services, coordinate with Conference Services, and upsell across revenue streams to maximize events, while delivering exceptional guest experiences in a fast-paced environment.

Qualifications

• Bachelor’s degree in hospitality management or related field.
• 1–3 years previous Catering Sales experience in a 4-star hotel.
• Must speak fluent English.
• Follow verbal and written instructions; communicate with supervisors and co-workers.
• Delphi and Opera experience a plus.

Responsibilities

• Establishes client base of organizations, associations and commercial businesses through direct outside sales.
• Negotiates food and beverage prices, function space, room rates and hotel services.
• Conducts tours of the hotel and banquet facilities and entertains potential clients.
• Monitors local competitors and compares operations.
• Solicits business and follows up on referrals and leads.
• Coordinates with Conference Services and Banquets to guide function execution.
• Finalizes bookings and upsells across revenue areas: Food, Beverage, Room Rental and Miscellaneous Income.
• Complies with safety requirements and performs other duties as assigned.

Skills

Strong interpersonal skills

Problem solving abilities

Microsoft Office proficiency

Communication skills

Delphi PMS experience

Opera PMS experience

Education

Bachelor’s degree in hospitality management or related field

Tools

Delphi

Opera

Job description

• Establishes client base of organizations, associations and commercial businesses through direct outside sales efforts for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met or exceeded.
• Negotiates food and beverage prices, function space, room rates and hotel services within approved departmental booking guidelines. Confirms in writing to the client and all affected hotel departments all group requirements via catering contract.
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with the company and property policies.
• Monitors local competitors and compare their operation with his/her operation.
• Solicits business and follow up on referrals and potential sales leads.
• Keeps aware of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits.
• Responds to all telephone and "walk-in" inquiries in the event of the absence of other team members.
• Maintains an active trace/follow up system on all personal sales calls.
• Communicates with Conference Services and Banquets team to guide them through the function execution of the client events.
• Coordinates sales efforts with Sales Department and Catering Department to ensure proper utilization of function space to yield maximum revenues.
• Finalizes all bookings maximizing all revenue potential by "upselling" in all revenue producing areas; Food, Beverage, Room Rental and Miscellaneous Income.
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
• Perform other duties, tasks and special projects as assigned.
• Bachelor’s degree in hospitality management or related field. 1-3 years previous Catering Sales experience in a 4-star hotel. Must speak fluent English. Follow verbal and written instructions, ability to communicate with supervisors and co-workers. Delphi and Opera experience a plus.
• Ability to work over 8 hours when business demands are high, flexible hours
• Strong interpersonal and problem solving abilities
• Proficient use of Microsoft Office (Word, Excel PowerPoint) and other computer programs.
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to prioritize and organize delegated work and follow through
• Ability to be a clear thinker remains calm and resolves problems using sound judgment.
• Ability to work under pressure, meet guest / co-workers needs and be courteous at all times
• Ability to comprehend instructions
• Ability to work cohesively with co-workers as part of a team

• Establishes client base of organizations, associations and commercial businesses through direct outside sales efforts for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met or exceeded.
• Negotiates food and beverage prices, function space, room rates and hotel services within approved departmental booking guidelines. Confirms in writing to the client and all affected hotel departments all group requirements via catering contract.
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with the company and property policies.
• Monitors local competitors and compare their operation with his/her operation.
• Solicits business and follow up on referrals and potential sales leads.
• Keeps aware of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits.
• Responds to all telephone and "walk-in" inquiries in the event of the absence of other team members.
• Maintains an active trace/follow up system on all personal sales calls.
• Communicates with Conference Services and Banquets team to guide them through the function execution of the client events.
• Coordinates sales efforts with Sales Department and Catering Department to ensure proper utilization of function space to yield maximum revenues.
• Finalizes all bookings maximizing all revenue potential by "upselling" in all revenue producing areas; Food, Beverage, Room Rental and Miscellaneous Income.
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
• Perform other duties, tasks and special projects as assigned.
• Bachelor’s degree in hospitality management or related field. 1-3 years previous Catering Sales experience in a 4-star hotel. Must speak fluent English. Follow verbal and written instructions, ability to communicate with supervisors and co-workers. Delphi and Opera experience a plus.
• Ability to work over 8 hours when business demands are high, flexible hours
• Strong interpersonal and problem solving abilities
• Proficient use of Microsoft Office (Word, Excel PowerPoint) and other computer programs.
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to prioritize and organize delegated work and follow through
• Ability to be a clear thinker remains calm and resolves problems using sound judgment.
• Ability to work under pressure, meet guest / co-workers needs and be courteous at all times
• Ability to comprehend instructions
• Ability to work cohesively with co-workers as part of a team

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $31.25 to $36.05. This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.