Mgr Carrier Services

The Hershey Company; Hershey (PA); On-site; USD 110,000 - 140,000; Full time

Job summary

The Hershey Company is seeking a Manager, Carrier Services to lead end-to-end service delivery with third-party logistics partners. You will oversee logistics accessorials, carrier claims, returns and related invoicing, ensuring accurate financial transactions and strong SLAs.

This role emphasizes collaboration, performance management, and continuous improvement through global templates, data analytics, dashboard design, and innovative practices to drive efficiency across carrier operations.

Qualifications

• 5-7 years of relevant experience.
• Bachelor's degree preferred.
• Strong collaboration and stakeholder management.

Responsibilities

• Lead service delivery for Carrier Services with third-party partners.
• Oversee processing and payment of carrier claims, returns and invoicing.
• Ensure SLAs and metrics are met; resolve escalated issues.
• Drive continuous improvement using global templates and innovative practices.
• Serve as the primary enterprise contact for carrier service matters.
• Ensure financial accuracy in deductions, credits and debits.
• Align carrier operations with broader goals and performance metrics.
• Bring strong project management and organizational skills to multi-functional logistics initiatives.
• Apply data analytics, dashboard design and automation for ongoing improvements.
• Collaborate across HR, IT and business functions to build capabilities.

Skills

Project management

Collaboration

Communication

Data analytics

Dashboard design

Technology platforms / AI

Education

Bachelor's degree

Job description

Why Hershey:
At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey's enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross-brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference - locally and globally - is part of how we do business every day.

Job Overview

Career Level: L50
The Manager, Carrier Services plays a critical leadership role in overseeing the end-to-end service delivery for Carrier Services, working closely with third-party logistics partners to ensure seamless operational execution. This role is responsible for managing logistics accessorials, carrier claims, and customer returns/transfers, ensuring accurate and timely financial transactions. The Manager acts as the enterprise point of contact for all carrier services and drives process improvements by leveraging global templates and innovative solutions. Success in this role requires strong collaboration, performance management, and a focus on continuous improvement.

Accountabilities

• Lead service delivery for Carrier Services, coordinating with third-party partners to manage logistics accessorials, customer payment deductions, and carrier claims.
• Oversee the processing and payment of logistics carrier claims, as well as customer product returns, transfers, and related invoicing (credits/debits).
• Ensure third-party service level agreements (SLAs) and joint metrics are consistently met or exceeded, resolving escalated operational issues.
• Drive continuous improvement by implementing enterprise global process templates and adopting innovative practices in collaboration with third-party providers.
• Serve as the primary enterprise point of contact for all carrier service-related matters provided by third-party partners.
• Scope includes overseeing financial accuracy in deductions, claims, credits, and debits associated with carrier services.
• Responsible for driving alignment and integration of carrier service operations with broader organizational goals and performance metrics.
• Strong project management and organizational skills for overseeing complex, multi-functional logistics initiatives.
• Expertise in performance measurement, dashboard design, and data analytics for continuous process improvement.
• Advanced understanding of technology platforms, automation, and AI in a global business environment.
• Ability to collaborate effectively across HR, IT, and business functions to drive capability building.
• Excellent communication and stakeholder management skills in diverse, cross-cultural settings.

Minimum Education & Requirements

• Experience: 5-7 years of relevant experience
• Education: Bachelor's degree preferred

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.

You can request an accommodation via phone or email. To request an accommodation via phone, please call [phone] and leave a voicemail with your contact information. You may also email a request for accommodation to [e-mail]. Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.