MGMAir Operations Coordinator - Beau Rivage

MGM Resorts; United States; Presencial; USD 26 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Wellness incentives

Discounts: hotel & entertainment

Health benefits

Free meals

Professional development

Volunteer opportunities

Resumo da oferta

MGM Resorts International in Biloxi, Mississippi is seeking an MGMAir Operations Coordinator to coordinate travel arrangements for MGMAir guests from booking to departure. You will manage flight and hotel reservations, and work with internal teams and external partners to ensure smooth travel experiences.

The ideal candidate has 3+ years of related experience or equivalent education, strong communication and problem-solving skills, and proficiency with Microsoft Excel and travel systems.

Qualificações

• 3+ years of directly related experience or equivalent education.
• Strong communication and problem-solving skills.
• Proficiency with Microsoft Office, especially Excel.
• Professionalism and composure when handling travel challenges.
• High School Diploma or GED.
• Flexible to work varied shifts, including weekends and holidays.

Responsabilidades

• Process and confirm flight, hotel, and special request reservations.
• Prepare tour rooming lists, flight seating assignments, and manifests using Microsoft Excel.
• Create and organize welcome packets and assist with greeting arriving and departing groups.
• Monitor and update the MGMAir hotline as needed.
• Coordinate with internal teams to ensure seamless guest experiences.
• Coordinate with airlines, ground transportation, and ground handling services.
• Assist guests with travel-related questions and service recovery.
• Use Patron, Opera, VIPR, MGM Flight Manager to manage reservations and guest information.
• Communicate effectively with teams, partners, and guests to resolve issues.
• Maintain accuracy while managing multiple requests and changing priorities.

Conhecimentos

Communication skills

Problem-solving

Adaptability

Customer service

Formação académica

High School Diploma or GED

Ferramentas

Microsoft Excel

Patron

Opera

VIPR

MGM Flight Manager

Microsoft Office

Descrição da oferta de emprego

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an MGMAir Operations Coordinator , you will play a key role in creating seamless travel experiences for our MGMAir guests from the moment their trip is booked through their arrival and departure. You will coordinate flight and hotel reservations, manage important travel details, and work closely with teams across the property and external partners to ensure every detail is handled with care.

THE STARTING RATE :

$19.27 an hour

THE DAY-TO-DAY:

• Process and confirm flight, hotel, and special request reservations submitted by Junket Representatives and branch offices
• Prepare tour rooming lists, flight seating assignments, and manifests using Microsoft Excel
• Create and organize welcome packets and assist with greeting arriving and departing groups
• Monitor and update the MGMAir hotline as needed
• Partner with internal teams including Front Desk, Group Desk, Front Services, VIP, Player Development, and Customer Care to coordinate seamless guest experiences
• Coordinate with external partners including airlines, ground transportation providers, and ground handling services
• Assist guests with travel-related questions, requests, and service recovery needs, including flight issues and lost or damaged luggage
• Use systems including Patron, Opera, VIPR, Microsoft Office, Excel, and MGM Flight Manager to manage reservations, travel details, and guest information
• Communicate effectively with internal teams, external partners, and guests to resolve issues and keep travel plans on track
• Maintain accuracy and attention to detail while managing multiple requests and changing priorities

THE IDEAL CANDIDATE:

• Brings 3+ years of directly related experience or equivalent education
• Possesses strong communication and problem-solving skills
• Has fundamental experience with Microsoft Office, particularly Excel
• Maintains professionalism and composure when handling unexpected travel challenges
• Holds a High School Diploma, GED, or equivalent
• Demonstrates flexibility to work varied shifts, including weekends and holidays

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Health & compensation protection benefits
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities, as well as volunteer opportunities in the community