Customer Care Coordinator (Part Time) - Beau Rivage

MGM Resorts International; Biloxi (MS); Remote; USD 21,000 - 25,000; Part time

Benefits offered by this job

Work-from-home flexibility

Employee discounts on MGM stays/dining

Health care & 401(k)

Paid time off

Job summary

MGM Resorts International is seeking a part-time Customer Care Coordinator for Beau Rivage Resort & Casino in Biloxi. This remote, work-from-home role handles guest inquiries, bookings for hotel stays, dining, and events, with a four-week on-site training period.

You will greet callers warmly, identify needs, upsell experiences, and represent the MGM brand with professionalism. A HS diploma and 1+ year in customer service are required, plus a reliable internet connection and quiet workspace.

Qualifications

• 1+ years of call center or customer service experience.
• High School Diploma or GED.
• Strong computer navigation and multitasking skills.
• Positive energy, problem-solving mindset, and commitment to excellence.

Responsibilities

• Answer inbound calls and make outbound calls to assist guests with booking hotel rooms, dining, entertainment, and special events.
• Greet every caller with warmth, enthusiasm, and a genuine desire to help.
• Identify guest needs, provide thoughtful solutions, and resolve questions with professionalism.
• Proactively upsell and cross-sell experiences to enhance the guest journey.
• Represent the MGM brand with care, consistency, and a focus on personalized service.

Skills

Call center experience

Customer service

Multitasking

Computer navigation

Education

High School Diploma or GED

Job description

**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:** At Beau Rivage Resort & Casino, every guest interaction matters—whether it's in person or over the phone. As a part-time ***Customer Care Coordinator***, you will create unforgettable experiences with every conversation. From booking hotel stays and dining reservations to helping guests plan show-stopping moments, you will deliver **WOW** service with your professionalism, empathy, and attention to detail. Your voice will set the tone for the MGM experience—right from the comfort of your home.**THE STARTING RATE:** $16.40 an hour **TRAINING SCHEDULE:*****All new hires are required to complete a 4-week on-property training program. The training schedule is as follows:**** 40 hrs | 11:00am - 7:00pm* Monday - Friday* ***Attendance is required for all four weeks, regardless of part-time or full-time status*** **WORK ENVIRONMENT:*** This is a remote (work-from-home) position* You must have a quiet, distraction-free workspace and a reliable internet connection (minimum 300 Mbps bandwidth)* Occasional in-person meetings and/or training will be required at our office or designated locations**THE DAY-TO-DAY:*** Answer inbound calls and make outbound calls to assist guests with booking hotel rooms, dining, entertainment, and special events* Greet every caller with warmth, enthusiasm, and a genuine desire to help* Identify guest needs, provide thoughtful solutions, and resolve questions with professionalism* Proactively upsell and cross-sell experiences to enhance the guest journey* Represent the MGM brand with care, consistency, and a focus on personalized service **THE IDEAL CANDIDATE:*** Brings 1+ years of prior relevant work experience in a call center setting or a customer service position* Holds a High School Diploma or GED* Possesses strong computer navigation and multitasking skills* Demonstrates positive energy, a problem-solving mindset, and a commitment to excellence **THE PERKS & BENEFITS:*** Work-from-home flexibility for better work-life balance* Discounts on hotel stays, dining, entertainment, and retail at MGM Resorts* Access to exclusive deals through our partner network (travel, electronics, wellness, and more)* Comprehensive health care, 401(k), and paid time off* Free meals during on-site meetings or trainings* Opportunities to grow your career across a global hospitality leader