MG Medical Assistant -Patient Service Specialist

BHMGMA Brown Health Medical Group Massachusetts; United States; On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Fall River, MA seeks a Medical Assistant to join the clinical team and support daily operations with professionalism. You will take vital signs, prepare patients for visits, document in the EMR, and assist with in-office testing and procedures, while maintaining patient confidentiality and following BHMG policies.

Qualifications include a High School diploma or equivalent, completion of an approved medical assistant program, and 1–3 years of experience preferred; EPIC

Qualifications

• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred (EPIC preferred).
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.
• Basic Life Support Certification required.

Responsibilities

• Assist providers to deliver world class care; prepare patients for visits.
• Take and record vital signs; enter data into EMR accurately.
• Obtain consents and complete forms for visit types.
• Perform in-office testing and EKGs; label specimens per policy.
• Assist with in-office procedures and manage supplies and rounds.
• Coordinate scheduling; ensure confidentiality and follow BHMG policies.

Skills

Customer service

Communication

EMR experience

EPIC

MS Office

BLS Certification

Education

High School diploma

Medical assistant program

Tools

EPIC

Job description

SUMMARY:

This position is to function as a member of the clinical team and completes assigned daily clinical operations to ensure smooth day to day operations in the BHMG physician practice. The Medical Assistant must maintain a professional, positive manner when talking with patients (and all customers) in-person, over the phone or via email. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Works closely with providers to assist in delivering world class care to patients. Provides a high level of customer service to all new and existing patients of the practice. Rooms patient and prepares the patient for the provider visit. Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR. Records patient history, chief complaint, pharmacy information, prescription list, etc into EMR for physical. Obtains required consents, completes required forms as needed for specific visit types. Performs in office testing and EKGs as needed. Required to perform controls on certain in-office tests. Assists provider with in-office medical procedures. Properly labels all specimens, adhering to BHMG policy. Chaperones Providers as required. Administers vaccines and medications as ordered by provider, adhering to BHMG policies. Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management) and RPM (Remote Patient Monitoring) workflows if active in the practice. Stocks rooms and monitors expiration dates of exam room supplies. Monitors and logs medication/vaccine refrigerator temperatures. Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed. Follows scheduling rules and direct schedules patient visits in other BHMG practices. Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. Example: results, consult notes, hospital notes etc. If not available, contacts facility or other practice to obtain them. Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested. Performs outreach to select patient groups as directed for patient care and quality and then schedules specialty appointments and testing as required. Responsible to inform manager of clinical supply needs or assists with ordering. Responsible to obtain prior authorizations and/or insurance referrals as per practice need. Works assigned clinical buckets timely. Must be able to work independently with little supervision. Adheres to BHMG policies. Always uses discretion to ensure patient confidentiality. Performs other duties as requested.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE: Strong customer service excellence expected. Excellent communication and interpersonal skills required. Experience with EMR strongly preferred. (EPIC preferred but not required) Experience with Microsoft Office, Word, Excel, and Outlook preferred. Education & Experience Basic Life Support Certification required.

EDUCATION:

High School Diploma or equivalent required. Education from approved medical assistant program or equivalent.

EXPERIENCE:

One to three years as a medical assistant preferred.

PAY RANGE:

$18.13-$29.90

EEO STATEMENT:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION:

851 Middle Street - 851 Middle Street, # 3500 Fall River, Massachusetts 02721

WORK TYPE:

M-F 8-430pm

WORK SHIFT:

Day

DAILY HOURS:

8 hours

DRIVING REQUIRED:

No

OTHER INFORMATION:

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.