MG Medical Assistant

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; Faunce Corner (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in North Dartmouth, MA seeks a Patient Service Specialist to join the administrative team. You will handle front-end tasks, answer calls, schedule appointments, and ensure patient confidentiality while delivering excellent service.

The role requires 1–3 years as a medical secretary, EMR experience (Epic preferred), and proficiency with Microsoft Office. Work hours are Mon-Fri 8:00am-5:00pm, with occasional flexibility.

Qualifications

• One to three years as a medical secretary preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Epic a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Responsibilities

• Answers calls and routes messages to appropriate physician or staff.
• Provides routine information and ensures only authorized medical advice.
• Delivers high level of customer service to patients.
• Creates patient cases and documents telephone calls and messages in the EMR.
• Schedules patient appointments and testing as requested.
• Registers patients in the EMR and verifies demographics and health insurance information.
• Conducts insurance eligibility checks.
• Collects required insurance co-pays and any prior balances.
• Follows scheduling notes and directs scheduling in BHMG practices.
• Performs pre-visit planning including insurance eligibility.
• Obtains prior authorizations and/or referrals as needed.
• Performs outreach to patient groups for care and quality guidelines.

Skills

Customer service

Communication

Interpersonal skills

EMR systems (Epic)

Microsoft Office (Word/Excel/Outlook)

Education

High School Diploma or equivalent

Tools

Epic EMR

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

SUMMARY

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day-to-day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in person, over the phone, or via email. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include Instill Trust and Value Differences Patient and Community Focus and Collaborate.

RESPONSIBILITIES

• Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information.
• Provides routine information to callers and gives only authorized medical advice from a provider.
• Provides a high level of customer service to all new and existing patients of the practice.
• Create patient cases and documents telephone calls and messages into Epic or other EMR.
• Schedules patient appointments and appropriate testing for patients as requested.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information.
• Conduct eligibility checks to ensure insurance is reflected accurately.
• Collects required insurance co-pays from patients including any prior balances.
• Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised.
• Perform pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
• Responsible for obtaining prior authorizations and/or insurance referrals as per practice need.
• Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines.
• Schedules for specialty appointments/testing as required.
• Performs work in Epic baskets as directed and per practice need.
• Responsible to inform manager of administrative supply needs or assisting with ordering.
• Follows up with providers on missing slips and creates claims in Epic.
• Responsible to work assigned revenue cycle buckets as directed.
• Must be able to work independently with little supervision.
• Adheres to BHMG policies.
• Always use discretion to ensure patient confidentiality.
• Performs other duties as requested.

MINIMUM QUALIFICATIONS

• One to three years as a medical secretary preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Epic a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

EDUCATION

• High School Diploma or equivalent required.

Pay Range: $18.13-$29.90

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: 535 Faunce Corner Road - 535 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type: M-F 8:00am-5:00pm as needed

Work Shift: Variable

Daily Hours: 8 hours

Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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