MG Med Asst - Patient Service Specialist

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; Faunce Corner (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in North Dartmouth, MA seeks a Medical Assistant I / Patient Service Specialist to join the SMG physician practice. You will work with providers to prepare patients, record vitals, and maintain EMR details with care and professionalism.

Role requires strong customer service, solid communication, and EMR experience (Athena preferred). Typical schedule is M-F, 8:00am-5:00pm, with on-site responsibilities in a busy clinical setting.

Qualifications

• One to three years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred (Athena a plus).
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Responsibilities

• Assist providers to deliver care; prepare patient for visits and take vital signs.
• Enter patient history, chief complaint, and medications into EMR accurately.
• Obtain consents and complete required forms for visit types.
• Perform in-office testing and in-room procedures as needed (EKG, vaccines).
• Register patients in EMR and verify demographics and insurance information.
• Schedule appointments and testing per directions; support pre-visit planning.
• Inform management of supply needs and assist with ordering as directed.

Skills

Customer service

Communication

EMR

Microsoft Office

Education

High School Diploma

Medical Assistant program (preferred)

Tools

Athena EMR

Job description

SUMMARY: This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate
RESPONSIBILITIES: KEY RESPONSIBILITIES: Works closely with providers to assist in delivering world class care to patients. Room’s patients and prepares the patient for the provider visit. Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR. Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical. Obtains required consents, completes required forms as needed for specific visit types. Performs in office testing as needed. Required to perform controls on certain in office tests. Performs EKGs as ordered. Chaperones Providers as required. Administers vaccines and medications as ordered by provider following SMG policies. Stocks rooms and monitors expiration of supplies in exam rooms. Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed. Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately. Schedules patients’ appointments and appropriate testing for patients as directed. Follows scheduling rules and direct schedules patient visits in other SMG practices. Performs pre-visit planning daily for all upcoming scheduled appointments. Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required. Responsible to inform manager of all clinical or administrative supply needs or assists with ordering. Responsible to obtain prior authorizations and/or insurance referrals as per practice need. Must be able to work independently with little supervision. Adheres to all SMG policies. Always uses discretion to ensure patient confidentiality. Performs all other duties as requested.
MINIMUM QUALIFICATIONS: REQUIRED QUALIFICATIONS: One to three years as a medical assistant preferred. Strong customer service excellence expected. Excellent communication and interpersonal skills required. Experience with EMR strongly preferred. (Athena a plus) Experience with Microsoft Office, Word, Excel, and Outlook preferred
EDUCATION: High School Diploma or equivalent required. Education from approved medical assistant program or equivalent preferred. Pay Range: $18.13-$29.90
EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location: 535 Faunce Corner Road - 535 Faunce Corner Road North Dartmouth, Massachusetts 02747
Work Type: M-F 8:00am-5:00pm
Work Shift: Day
Daily Hours: 8 hours
Driving Required: No
As Rhode Island’s largest health system and private employer, Brown University Health is the state’s premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children’s; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne’s Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission