Metropolitan Ford Service Manager

Walser Automotive Group; Eden Prairie (MN); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off

Career growth

Fertility assistance

Health benefits

401(k) matching

Employee discounts

EAP

Referral bonuses

Job summary

Walser Automotive Group in Minnesota is seeking a Service Operations Manager to guide service teams, liaise between technicians and customers, and ensure a positive dealership experience.

The role includes supervising staff, hiring, workload distribution, performance reviews, payroll support, and implementing Walser core values while delivering exceptional service.

Qualifications

• Must be at least 18 years of age.
• Minimum one year service writing experience.
• Strong data entry skills to enter information onto computer and warranty systems.
• Ability to operate Word, Excel, Manufacturer website, etc.
• Excellent phone and computer skills.
• ADP experience highly desired.
• Good understanding of automotive parts and cars.
• Ability to assess and report on warranty repairs.
• Positive attitude and team-oriented mentality.
• Prior supervisory or management experience is a plus.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Serve as liaison between technicians and customers.
• Take ownership of the customer's experience and ensure a positive impression.
• Manage and hire technicians and service advisors; interview new hires.
• Distribute work between technicians and prioritize services.
• Provide concierge support for owner inquiries, in person or by phone.
• Spend time building relationships with customers and ensure staff are trained to Walser and Manufacturer standards.
• Manage rental and courtesy vehicle fleet and lead performance reviews.
• Submit Payroll for all employees and support staff development.
• Lead by example and advocate for staff, with safety and compliance.

Skills

Customer service

Data entry

Phone skills

Communication skills

Detail oriented

Team leadership

Positive attitude

Driver's license

Tools

ADP

Job description

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to over 29 dealerships representing over 26 brands across Minnesota, Kansas, and Illinois.

We lead with innovation, technology, and a promise to deliver an exceptional experience every time.

• And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compensation: $85,000–$95,000 base salary, based on experience, plus performance-based incentives with total annual earning potential of up to $130,000.

What You’ll Do:

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customers
• Maintain all staff is properly trained to both Walser and Manufacturer standards
• Manage rental and courtesy vehicle Fleet
• Perform Monthly, Quarterly, and Yearly Performance reviews or one on ones for all employees
• Submit Payroll for all employees including incentive reports
• Support the career and professional development of staff
• Lead by example and be an advocate for staff
• Assist in end of day cashier close, cashiering customer and training cashiers when necessary
• Must wear safety eyewear at all times when in dealership service departments
• Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
• All other duties, tasks and/or projects as assigned
• Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring:

• Must be at least 18 years of age
• Minimum one year service writing experience
• Must have strong data entry skills to enter information onto the computer and other warranty systems
• Ability to operate current computer software (Word, Excel, Manufacturer website, etc.)
• Excellent phone and computer skills
• ADP experience highly desired
• A good understanding of automotive parts and cars is desired
• Ability to assess and report on warranty repairs
• Good interpersonal and communication skills
• Must be extremely detail oriented
• Must have a positive attitude and work well in a team environment
• Customer service mentality and professional demeanor
• Prior supervisory or management experience a plus
• Must have a valid driver’s license and acceptable driving record

What’s In It For You?

• Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away
• Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
• Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
• Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
• Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
• Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us.
• Employee Discounts: Enjoy exclusive employee discounts across products and services.
• Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
• Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.
• Employee Assistance Program (EAP) – Support for personal and professional challenges
• Referral Program – Earn referral bonuses for referring talented candidates

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Equal Opportunity Employer/Disability/Veterans

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